Mental Health virtual assistants
Cherry Assistant places HIPAA-trained virtual receptionists and administrative assistants for therapy, psychiatry, and group mental health practices. Same person every day, no call-pool model.
Overview
Mental health practices live or die by intake. Every missed inquiry call is a patient who calls the next practice on the list. Cherry Assistant places a dedicated, HIPAA-trained VA who answers the phone, verifies benefits, runs intake, and keeps your clinical hours full - without the front-desk turnover that quietly drains a small practice.
Most pooled-VA services route mental health calls through a shared queue. That breaks confidentiality for patients who already feel exposed picking up the phone. Cherry's dedicated model means the same trusted voice every time - and a person who actually knows your practice.
What you get
Cherry Assistant trains every healthcare VA on HIPAA before they touch a chart or schedule. Signed BAAs are available on managed-hire plans, and our onboarding covers PHI handling, minimum-necessary access, and audit-trail discipline.
Charts, encounter notes, prior-auth requests, refill queues, lab follow-ups - your VA owns the documentation work that pulls clinicians out of the room. We've staffed inside Athena, eClinicalWorks, DrChrono, SimplePractice, Practice Fusion, Kareo, Jane, Epic, and Cerner.
You get the same vetted person every day. They learn your workflow, your patients' names, your front desk's rhythm. No pooled call-center model, no handoffs, no relearning the chart.
Mental Health workflow
Specialty-specific work patterns, not a generic checklist. Your VA learns these on day one.
Inbound calls, returned voicemails, and inquiry forms triaged into intake within hours, not days.
Out-of-network, in-network, and EAP benefits checks done before the first session is on the calendar.
Monthly superbills, courtesy filings, and patient billing questions handled outside the clinician's day.
Reminder cadences, policy enforcement, and rescheduling - without putting it on the therapist.
EMR coverage
Cherry Assistant has staffed across the EMRs that mental health practices actually use. New-EMR onboarding adds about a week before the VA is live.
Patient touchpoints
Every touchpoint below is recurring work - exactly the kind that justifies a dedicated VA rather than a contractor.
Healthcare VA roles
Real-time charting in your EMR during patient encounters so clinicians finish notes at the visit, not at midnight.
Front-desk coverage that schedules, screens, and warm-transfers patients without missing a call.
Back-office throughput on the work that sits between patient care and the practice running - billing follow-up, referrals, supplies, and ops.
Frequently asked
Every Cherry VA signs a BAA on managed-hire plans, completes HIPAA training before client work, and works on locked, audited devices. Calls are routed directly - there is no shared call pool.
Yes. We staff group practices regularly. The VA matches new patients to clinicians by insurance, modality, and availability - using whatever logic your intake coordinator runs today.
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See the page →Next step
Tell us your specialty, EMR, and the work that's pulling your clinicians out of the room. We'll send a vetted shortlist in about two weeks.
3 easy steps to hire offshore talent from Cherry Assistant.
Our expert recruiters chat with you to understand your business and hiring needs to hire the perfect candidate.
We only hire the top 1% candidate out of thousands of candidates for each job. Every candidate goes through interviews, reference checks, and practical evaluations.
Meet your final candidates, choose the best fit, and we support onboarding and execution through the first month.
Flexible hiring models
Options for all types of companies. Choose between monthly subscription where Cherry Assistant manages payroll and retention or a direct placement where you onboard talent directly.
Cherry Assistant recruits and manages the candidate, but you still work with them directly. By having Cherry Assistant retain talent, you get support on retention. Cherry Assistant manages hires using our internal time trackers, check-ins, in-house software, and white-glove onboarding.
Best for
Best for companies that want to outsource payroll, management, legal, taxes, and employment headaches to Cherry Assistant.
You pay a single one-time fee. Cherry searches, screens, vets, and shortlists talent, then your team hires and onboards the candidate directly. You receive the same level of recruiting and vetting as you would with a managed service.
Best for
Best for companies that want recruiting help but prefer to own talent directly and handle payroll themselves.
Option 1: Managed Hire
Select a tab to view monthly subscription pricing based on experience level. These are what you can expect for most roles, but for some specialist roles like video editors, designers, and technical operators, pricing may vary.
10 hours per week of vetted offshore talent.
$597/mo
Perfect for steady support
Pause or cancel anytime. No hidden fees.
20 hours per week of vetted offshore talent.
$897/mo
Perfect for core workflows
Pause or cancel anytime. No hidden fees.
40 hours per week of vetted offshore talent.
$1,697/mo
Perfect for workflow ownership
Pause or cancel anytime. No hidden fees.
Real role examples for the current Associate tier.