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Frequently Asked Questions

Have questions about Cherry Assistant? Check out our frequently asked questions and learn more about our company.

Getting Started

What is Cherry Assistant?

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Cherry Assistant is an offshore staffing and recruiting agency based in the US. We help businesses in the US and the UK hire global remote talent in South Africa and the Philippines. Our hires speak great English, are college educated, and have in depth experience and skills relevant to your role. We offer bulk discounts for multiple hires, have the capacity to develop dedicated call centers, and work with single placements.

How does Cherry Assistant work?

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Chat with one of our Recruitment Consultants and we'll help you figure out exactly what role and what type of person you need to grow your business. Our team sources through thousands of candidates, referrals, and applicants to place only the top 1% of talent with your business. Within 2 weeks, you'll receive an English speaking, college-educated, and experienced remote talent from South Africa or the Philippines. You don't need to deal with payroll, taxes, legal, or any other paperwork related to employment. Tell us what you need and we’ll do the rest.

How long does it take to start with Cherry Assistant?

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Most clients are matched with a virtual assistant in about one to two weeks. We handle the sourcing, vetting, and onboarding, so you just tell us what you need and we get things moving quickly. If you have a unique request or need someone extra specialized, it might take a little longer, but we always keep you in the loop.

Can I interview candidates before getting started?

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Yes, you’ll have the chance to meet and interview candidates before moving forward. We want you to feel confident about your choice. And before you meet them, we already vet them through multiple rounds of interviews, demo tasks, reference checks, background checks, personality tests, and technology preparedness.

Roles We Source

What types of roles can you help me fill?

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We can find an equivalent person in South Africa or the Philippines for just about any remote role in the US. Our most common roles are Executive Assistants, Sales Development Representatives, Receptionists, General Virtual Assistants, Customer Support Representatives, Appointment Setters, Social Media Managers, and Graphic Designers. If you have a specialized hiring need, we can fill it. Contact us here to discuss your hiring needs.

Can you provide full teams or single placements?

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Both. We can help you hire one key person or build an entire remote team for your business.

Do you offer part-time or full-time options?

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Yes, most roles are available part-time or full-time depending on your needs.

Working With Your Team

How do I assign work to my team member?

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You can assign work through email, chat, or tools like Asana, Slack, or Trello. We’ll help you set up a workflow that fits your style.

What happens if my hire isn’t the right fit?

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If things aren’t working out, just let us know. We’ll find a replacement quickly at no extra cost.

What hours will my remote team member work?

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You set the preferred schedule. We source talent able to work in your time zone.

How do you ensure quality and accountability?

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All hires go through a strict vetting process. We check in regularly and provide ongoing support to make sure everything runs smoothly.

Billing & Support

How is billing handled?

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You’ll be billed monthly with clear, simple invoices. There are no hidden fees.

Is there a minimum commitment?

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No long-term contracts. Most of our services are month-to-month, so you can scale up or down as needed.

What if my remote team member is sick or needs time off?

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We know things happen. Our team provides you with structure and templates to navigate time off, sick days, and vacation policy for your company to maximize performance and retention.

Security & Confidentiality

Is my company information secure?

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Absolutely. We take data security and confidentiality seriously, with NDAs in place and secure systems for all team members.

Who We Are -

Cherry Assistant specializes in providing top-tier virtual assistant services that empower businesses to operate more efficiently, scale faster, and focus on what truly matters.

Our mission is to connect entrepreneurs, startups, and established companies with highly skilled, pre-vetted virtual assistants who seamlessly integrate into their workflows and help drive success.

Reliability
Efficiency
Integrity