Cherry Assistant ensure your software customers receive timely follow-ups and personalized support, increasing retention while your team focuses on product development.
Our virtual assistants are specially trained to handle software-specific customer interactions, from troubleshooting common issues to collecting valuable user feedback that informs product improvements.
They excel at maintaining detailed user engagement records, identifying at-risk accounts before they churn, and implementing systematic follow-up procedures that strengthen customer relationships.
By delegating these essential but time-consuming tasks to Cherry Assistant, your development and leadership teams can maintain laser focus on innovation while knowing your users are receiving the consistent attention that builds long-term loyalty and increases lifetime value.
We tailor our role based on your company to be as specific and tailored to your needs as possible. Here are some example job descriptions:
Hear what Cherry Assistant clients have to say about working with our remote virtual assistants and offshore talent from South Africa and the Philippines.
Helping scale Whiskey Winsday and focus on bringing in revenue
We've been able to cut expenses on employees and contractors by more than 60%
My inbox has been at zero and I'm booking new clients
I've been able to take myself out of the day to day business
Helping scale Whiskey Winsday and focus on bringing in revenue
We've been able to cut expenses on employees and contractors by more than 60%
My inbox has been at zero and I'm booking new clients
I've been able to take myself out of the day to day business
Helping scale Whiskey Winsday and focus on bringing in revenue
We've been able to cut expenses on employees and contractors by more than 60%
My inbox has been at zero and I'm booking new clients
I've been able to take myself out of the day to day business
Explore different pricing for Standard & Senior Virtual Assistants.
Perfect for light support needs
Pause or cancel anytime. No hidden fees.
Perfect for offloading recurring tasks
Pause or cancel anytime. No hidden fees.
Perfect for delegating entire workflows
Pause or cancel anytime. No hidden fees.
Perfect for early-stage executives
Pause or cancel anytime. No hidden fees.
Perfect for hiring a strategic operator
Pause or cancel anytime. No hidden fees.
Perfect for hiring in bulk to scale a team
Contract required for volume hiring.
Do not need our help with management and onboarding? Hire directly and pay a one-time headhunting fee to bring talent onto your team without ongoing management from Cherry Assistant.
Use these comparison, pricing, and geography guides to turn this use case into a real hiring plan.
Match this use case to the right pricing band and service model.
See why the same use case prices differently across freelancers, agencies, and managed staffing.
Compare the broader service categories before you commit to a provider model.
Use the benchmark report to pressure-test budget and market choice.
Compare South Africa, the Philippines, and Mexico for this style of delegated work.
Use AI to frame the shortlist, then validate the buying decision with real content.
Our VAs bring meticulous attention to detail, ensuring your data is accurate and well-organized.
With detailed reports and actionable insights, you gain a clearer understanding of business performance.
We follow strict protocols to handle sensitive information securely and ensure compliance with privacy requirements.
Easily adjust services as your business grows without the overhead of hiring full-time staff.
Let us handle repetitive tasks so your team can concentrate on value-adding work.
Our virtual assistants speak fluent English, are college-educated, and have 5+ years experience in your industry and role.
Vee
South Africa
Customer Service / Executive Assistant
Not seeing what you are looking for?
Read our full comprehensive FAQ.
Cherry Assistant is an offshore staffing and recruiting agency based in the US. We help businesses in the US and the UK hire global remote talent in South Africa and the Philippines.
We can find an equivalent person in South Africa or the Philippines for just about any remote role in the US.
A virtual assistant is a general term for an offshore professional who provides administrative, technical, or creative assistance to clients remotely.
All virtual assistants are remote workers, but not all remote workers are virtual assistants. Virtual assistants usually fill support roles.
Most clients are matched with a virtual assistant in about one to two weeks. We handle sourcing, vetting, and onboarding.
No long-term contract is required. You can work month-to-month and pause or stop any time.
