Cherry Assistants handle routine customer inquiries with care and efficiency, allowing your in-house team to dedicate their expertise to complex issues that truly require specialized product knowledge.
Our customer service VAs manage email inquiries, live chat support, order processing, and basic troubleshooting with patience and professionalism. Each assistant receives thorough training on your brand voice and standard procedures.
This strategic delegation reduces response times and enhances customer satisfaction while significantly cutting operational costs compared to maintaining a full in-house support team.
We implement seamless transitions to make your virtual customer service team feel like a natural extension of your business, available when you need them during your peak hours or providing round-the-clock support.
We tailor our role based on your company to be as specific and tailored to your needs as possible. Here are some example job descriptions:
Hear what Cherry Assistant clients have to say about working with our remote virtual assistants and offshore talent from South Africa and the Philippines.
Trevor Sookraj
Divisional
"We've been able to cut expenses on employees and contractors by more than 60%"
Jessie Lizak
Reveting
"Helping scale Whiskey Winsday and focus on bringing in revenue"
Billy Howel
Owex Labs
"My inbox has been at zero and I'm booking new clients"
Michael Haeri
Major Maids Home Cleaning
"I've been able to take myself out of the day to day business"
Explore different pricing for Standard & Senior Virtual Assistants.
Perfect for light support needs
Pause or cancel anytime. No hidden fees.
Perfect for offloading recurring tasks
Pause or cancel anytime. No hidden fees.
Perfect for delegating entire workflows
Pause or cancel anytime. No hidden fees.
Perfect for early-stage executives
Pause or cancel anytime. No hidden fees.
Perfect for hiring a strategic operator
Pause or cancel anytime. No hidden fees.
Perfect for hiring in bulk to scale a team
Contract required for volume hiring.
Don't need our help with management and onboarding?
Hire directly and pay a one-time headhunting fee to bring them onto
your team directly without management from Cherry Assistant.
Our VAs bring meticulous attention to detail, ensuring your data is accurate and well-organized.
With detailed reports and actionable insights, you'll gain a clearer understanding of business performance.
We follow strict protocols to handle sensitive information securely and ensure compliance with data privacy regulations.
Easily adjust services as your business grows without the overhead of hiring full-time staff.
Let us handle repetitive data tasks so your team can concentrate on value-adding activities.
Our virtual assistants speak fluent English,
are college-educated, and have 5+ years experience
in your industry and role.
Vee
South Africa
Customer Service / Executive Assistant
Not seeing what you're looking for?
Read our full comprehensive FAQ.
Cherry Assistant is an offshore staffing and recruiting agency based in the US. We help businesses in the US and the UK hire global remote talent in South Africa and the Philippines. Our hires speak great English, are college educated, and have in depth experience and skills relevant to your role. We offer bulk discounts for multiple hires, have the capacity to develop dedicated call centers, and work with single placements.
We can find an equivalent person in South Africa or the Philippines for just about any remote role in the US. Our most common roles are Executive Assistants, Sales Development Representatives, Receptionists, General Virtual Assistants, Customer Support Representatives, Appointment Setters, Social Media Managers, and Graphic Designers. If you have a specialized hiring need, we can fill it. Contact us here to discuss your hiring needs.
A virtual assistant is general term for an offshore professional who provides administrative, technical, or creative assistance to clients remotely. They are cost-effective alternatives to full-time employees and can be hired for both short-term and long-term tasks.
A virtual assistant is a type of remote worker who usually handles administrative, operational, or support tasks for businesses from a different location. Common tasks include inbox management, scheduling, research, customer service, and social media. Most virtual assistants work as independent contractors.
A remote worker is anyone who works outside a company’s office. This can include developers, designers, marketers, salespeople, and many other roles. They might be full-time employees or freelancers.
In short, all virtual assistants are remote workers, but not all remote workers are virtual assistants. Virtual assistants usually fill support roles, while remote workers can cover a wide range of positions, including leadership roles.
Most clients are matched with a virtual assistant in about one to two weeks. We handle the sourcing, vetting, and onboarding, so you just tell us what you need and we get things moving quickly. If you have a unique request or need someone extra specialized, it might take a little longer, but we always keep you in the loop.
You could, but hiring on your own takes a ton of time and energy. You have to post jobs, sift through hundreds of resumes, interview candidates, and then figure out payroll, compliance, and benefits. With Cherry Assistant, you skip all the hassle and get a fully-vetted, experienced assistant who’s ready to go. Plus, you can scale up or down as your needs change, without any long-term commitments.
Nope, there’s no long-term contract required. You can work with us month-to-month and pause or stop anytime. We want to keep things flexible so you only pay for what you need.
Assigning work is simple. Most clients use email, chat, or task management tools like Asana or Trello. Just let your assistant know what you need done, set priorities, and they’ll handle the rest. If you’re not sure how to set up the workflow, we’ll help you get started and make sure it fits your style.
