Sales Operations Assistant

Overview:

We are hiring a Sales Operations Assistant for a founder-led small business in the residential and commercial cleaning industry. This is a full-time remote role for a United States (Eastern Time) based client. The role is focused on lead intake and conversion, scheduling/dispatch, recruiting coordination, and CRM/data management to keep daily operations running smoothly. The ideal candidate is clear and confident on the phone, organized, fast-paced, detail-oriented, and experienced in home services operations, with the ability to follow SOPs and work independently.

Key Responsibilities:

• Own speed-to-lead: respond to new inquiries within minutes via phone, text, and email; qualify prospects, prepare quotes, and convert to booked jobs

• Schedule and dispatch jobs in BookingKoala (or similar); manage calendar changes, confirmations, reschedules, and service reminders

• Coordinate with field teams/cleaners to ensure on-time arrival, coverage, and route efficiency; manage day-of changes and customer updates

• Maintain the sales pipeline and contact records in GoHighLevel (or similar); perform ongoing data cleanup and list management

• Migrate data from spreadsheets into the CRM; keep all systems in sync and up to date

• Generate daily/weekly reports on leads, conversion, jobs scheduled, and revenue KPIs

• Support recruiting: post job ads, screen resumes, conduct initial phone screens, schedule interviews, and move candidates through the hiring pipeline

• Communicate with property management portals as needed; enter work orders and update job statuses

• Document processes and follow SOPs; propose practical improvements as you learn the business

• Provide general administrative support and customer service as required

Required Qualifications:

• 2+ years in sales operations, dispatcher/coordinator, or administrative support within a home services environment (cleaning, HVAC, plumbing, landscaping, etc.)

• Proven experience handling inbound/outbound calls and converting leads to bookings

• Hands-on experience scheduling jobs and coordinating field teams

• Strong English communication skills (clear, confident, and professional on calls and in writing)

• Demonstrated ability to follow SOPs, manage priorities, and work independently during US business hours

Preferred Qualifications:

• Direct experience in residential/commercial cleaning operations

• Working knowledge of BookingKoala, Housecall Pro, Jobber, or similar service management software

• Experience with GoHighLevel or similar CRMs and basic workflow/automation setup

• Experience supporting recruiting for field service roles

• Familiarity with US geography and the ability to quickly learn local service areas

Required Skills & Tools:

• Google Workspace (Gmail, Drive, Docs, Sheets)

• BookingKoala or similar (Housecall Pro, Jobber)

• CRM such as GoHighLevel (or similar)

• VoIP/softphone systems (e.g., Quo, OpenPhone, Dialpad)

• Slack or similar team communication tools

• Intermediate spreadsheet/reporting skills

Schedule & Pay:

• Full-time position; Monday–Friday, approximately 9:00 AM–5:00 PM Eastern Time (flexibility for occasional Saturday coverage as the business scales)

• Fully remote role for a United States (Eastern Time) based client

• Pay ranges from USD $5.00–$8.00 per hour (starting around $6.50, depending on experience)

• Includes structured onboarding, SOPs, training, and clear growth potential with milestone-based increases

System Requirements:

• Internet speed of at least 20 Mbps upload and download

• Computer with a 2.4 GHz processor or higher

• 8 GB of RAM or higher

• Windows 10 or newer, or Mac OS X 10.10 or newer

• HD 720p webcam

• Headset with microphone

Benefits:

• Competitive pay rates

• Consistent hours and predictable workload

• Fully remote work with long-term potential

• Direct collaboration with a founder-led team, making a real impact

• Supportive and inclusive work environment

• Opportunity to grow alongside a rapidly scaling cleaning company