Sales Operations Assistant

We are hiring a Sales Operations Assistant for a home cleaning company in the residential cleaning industry. This is a full-time remote role for a United States (Charlotte, NC) based client. The role is focused on managing inbound leads and customer calls, scheduling and dispatch, cleaner coordination, and day-to-day operations support. The ideal candidate is proactive, highly organized, detail-oriented, tech-savvy, and an excellent English communicator who thrives in a fast-paced, service-driven environment.

Key Responsibilities:

• Manage inbound calls, emails, and web inquiries; qualify leads and provide timely, professional customer support

• Schedule, reschedule, and optimize cleaning appointments; dispatch teams and balance calendars to maximize efficiency

• Coordinate with cleaners to confirm job details, handle day-of changes, and ensure on-time arrivals

• Own daily operations tasks including CRM updates, job notes, payments follow-up, and customer feedback collection

• Proactively resolve service issues and escalations with empathy and sound judgment

• Support lead management and light sales follow-up, including quoting, sending proposals, and closing bookings

• Assist with recruiting and onboarding cleaners (job postings, screening, interviews, documentation) as needed

• Track KPIs (lead response time, booking rate, customer satisfaction, schedule utilization) and prepare simple reports

• Create and maintain SOPs, checklists, and templates to improve consistency and efficiency

• Collaborate closely with the founders to anticipate needs and continuously improve processes

Required Qualifications:

• 2+ years in customer support, scheduling/dispatch, operations coordination, or virtual assistance for a service-based business

• Excellent spoken and written English with clear, professional phone etiquette

• Proven experience managing calendars/schedules and working within CRMs or booking systems

• Strong problem-solving skills and composure when handling time-sensitive changes or customer issues

• Ability to work US Eastern Time business hours and collaborate in a fully remote environment

Preferred Qualifications:

• Experience in residential cleaning, field service, or home services scheduling/dispatch

• Familiarity with booking and field service tools (e.g., BookingKoala, Launch27, Jobber, Housecall Pro)

• Exposure to basic recruiting and onboarding processes for field teams

Required Skills & Tools:

• Google Workspace (Gmail, Calendar, Sheets/Docs) and Slack or similar collaboration tools

• VoIP/phone systems and texting platforms (e.g., RingCentral, Aircall) for call handling and follow-ups

• CRM or booking platforms for lead tracking, quoting, and job management

Schedule & Pay:

• Full-Time position; 40 hours per week aligned to US Eastern Time (typical Mon–Fri, 9:00 AM–5:00 PM ET; occasional flexibility as needed)

• Fully remote role for a United States (Charlotte, NC) based client

• Pay ranges from ZAR 15,600 - ZAR 22,500 per/month (depending on experience and skill)

• Includes structured onboarding, training, and growth potential; performance-based incentives may be available

System Requirements:

• Internet speed of at least 20 Mbps upload and download

• Computer with a 2.4 GHz processor or higher

• 8 GB of RAM or higher

• Windows 10 or newer, or Mac OS X 10.10 or newer

• HD 720p webcam

• Headset with microphone

Benefits:

• Competitive pay rates

• Consistent hours and predictable workload

• Fully remote work with long-term potential

• Direct collaboration with the founders of a home cleaning company, making a real impact

• Supportive and inclusive work environment

• Opportunity to grow alongside a fast-growing residential cleaning company