Sales Operations & Account Coordinator

We are hiring a Sales Operations & Account Coordinator (B2B Custom Orders) for a DTC eCommerce company in the consumer goods/accessories industry. This is a Full-Time remote role for a US-based client. This role is ideal for someone who is highly organized, detail-oriented, proactive, customer-focused, and excels at managing multiple workflows, deadlines, and stakeholders in a fast-paced environment.

Key Responsibilities:

• Manage post-sale workflows for B2B custom orders from quote to delivery, ensuring timely and accurate execution

• Create and send professional quotes and invoices; track payment status and follow up when needed

• Prepare clear production briefs and communicate order details to fulfillment and production teams

• Coordinate design mockups, including logo placement, sizing, and color options, for client review and approval

• Maintain accurate order data in CRM systems and spreadsheets, updating statuses and notes in real time

• Monitor shipments, provide tracking updates, and resolve delivery issues with carriers and clients

• Proactively follow up with clients regarding outstanding approvals, assets, and payments to keep orders moving efficiently

• Liaise with internal teams and external vendors to ensure requirements and timelines are clearly communicated

• Produce client-facing documents and presentations such as quotes, order summaries, and recaps

• Support general sales enablement and administrative tasks to maintain an organized and efficient pipeline

Required Qualifications:

• 2+ years of experience in sales operations, sales support, account coordination, or customer success

• 2+ Experience managing order-to-cash workflows, including quotes, invoices, approvals, fulfillment, and shipment tracking

• Excellent written and verbal English communication skills

• Strong organizational skills with exceptional attention to detail

• Ability to manage multiple priorities and deadlines efficiently

• Comfortable working US Eastern Time hours

• Strong customer service mindset with a proactive approach to problem-solving

Preferred Qualifications:

• B2B experience preferred

• Experience in eCommerce, consumer goods, wholesale, promotional products, or custom/branded merchandise

• Familiarity with design workflows and file types used for embroidery or printing, including vector files

• Experience with logistics, shipping coordination, and fulfillment partners

• Exposure to working with cross-functional teams in fast-paced environments

Required Skills & Tools:

• CRM systems (HubSpot, Salesforce, or similar)

• Invoicing/accounting tools (QuickBooks, Xero, or similar)

• Google Sheets / Microsoft Excel

• Google Docs / Microsoft Word

• Canva or similar design/mockup tools

• Basic Adobe Illustrator knowledge is a plus

Schedule & Pay:

• Part-time position (20 hours/week) to start, with potential to transition to full-time by Q4

• Core working hours: 9:00 a.m. – 5:00 p.m. ET, with flexibility of 2–3 hours

• This is a fully remote job for a US-based client

• Pay ranges from R14 000 – R18 000 per month for full-time (40 hrs/week)

• Includes structured onboarding, training on internal systems, and clear growth opportunities

System Requirements:

• Internet speed of at least 20 Mbps upload and download

• Computer with a 2.4 GHz processor or higher

• 8 GB of RAM or higher

• Windows 10 or newer, or Mac OS X 10.10 or newer

• HD 720p webcam

• Headset with a microphone

Benefits:

• Competitive pay rates

• The company provides a US phone number and business email address

• Enjoy the flexibility of working remotely, from home or any location of your choice

• Eliminating commute time

• Consistent work with the same client, fostering long-term professional relationships

• Opportunities for career advancement as the company scales

• Stable work hours and predictable workload

• Direct collaboration with company founders and leadership

• A supportive and inclusive work environment that values growth and initiative

If you are highly organized, proactive, and passionate about delivering exceptional client experiences while managing complex workflows, we’d love to hear from you. Join a fast-growing eCommerce business where your contribution will directly impact client satisfaction and operational success.