Sales & Operations Coordinator

Overview:

We are hiring a Sales & Operations Coordinator for a founder-led residential cleaning company in the home services industry. This is a Full-Time remote role for a New York, USA based client. 

The role is focused on sales-first lead handling, rapid lead follow-up, booking and closing cleanings, scheduling, cleaner coordination, customer service, and day-to-day operations support. 

The ideal candidate is highly responsive, sales-driven, personable, organized, process-oriented, coachable, tech-savvy, and proactive, with strong conversational English and a clear, professional phone presence.

Key Responsibilities:

• Respond quickly to inbound calls, texts, emails, and web leads; deliver fast, professional responses (speed-to-lead within 5–10 minutes)

• Qualify prospects, provide quotes, overcome objections, and convert inquiries into booked cleanings

• Own the CRM pipeline (GoHighLevel preferred): log activities, update stages, set tasks, and maintain clean data and accurate records

• Schedule jobs, assign cleaners, coordinate routes, and manage calendar changes, reschedules, and same-day updates

• Send confirmations, reminders, and follow-ups; rebook recurring services and drive review requests

• Monitor and action leads from platforms such as Google LSA and Angi; track source and conversion metrics

• Conduct outbound follow-ups on warm leads; maintain target close rates and responsiveness SLAs

• Handle customer service issues (service complaints, adjustments, refunds) with empathy and a resolution-focused approach

• Collaborate daily with the founders; provide clear status updates and recommend process improvements

• Track KPIs (lead response time, close rate, show rate, repeat bookings, reviews) and prepare daily/weekly reports

• Create and maintain SOPs, call scripts, templates; suggest improvements to processes

• Escalate complex issues promptly and deliver exceptional customer experience at every touchpoint

• Learn and adapt quickly to new CRM tools and business processes

Required Qualifications:

• 2+ years experience in phone-based sales or customer support within home services (cleaning preferred) 

• 1+ years prior experience scheduling appointments, coordinating contractors/ service teams and managing day-to-day operations

• 1+ years hands-on experience managing a sales or service pipeline in a CRM (GoHighLevel preferred or similar)

• 1+ years scheduling/ field-service software experience (e.g., BookingKoala, Housecall Pro, Jobber)

• Proven ability to convert leads by phone/text with excellent, friendly spoken English and a neutral accent

• Strong organizational skills; able to juggle multiple leads, schedules, and follow-ups with high accuracy

• Confident problem solver with customer-first mindset and clear, concise written communication

• Comfortable working US business hours (Eastern Time) in a fully remote environment

Preferred Qualifications:

• Experience in residential cleaning or related home services (e.g., HVAC, plumbing, landscaping)

• GoHighLevel automation/optimization experience (pipelines, workflows, triggers, templates, automations, nurture sequences)

• Familiarity with Google Local Services Ads (LSA), Angi/Angie’s List, or similar lead platforms
  

Required Skills & Tools:

• GoHighLevel or comparable CRM (e.g., HubSpot, Pipedrive)

• BookingKoala, Housecall Pro, Jobber, or similar scheduling/field-service software

• Quo (OpenPhone) or similar VoIP phone systems for inbound/outbound calls and texting

• Google Workspace (Gmail, Calendar, Drive, Docs, Sheets) 
  

Schedule & Pay:

• Full-Time position; 9:00 AM–5:00 PM US Eastern Time (Monday–Friday; some flexibility based on call volume)

• Fully remote role for a New York, USA based client

• Pay ranges from R14,000 - R22,000 per month depending on experience and skill

• Includes training, growth potential, and the opportunity to optimize tools and processes
  

System Requirements:

• Internet speed of at least 20 Mbps upload and download

• Computer with a 2.4 GHz processor or higher

• 8 GB of RAM or higher

• Windows 10 or newer, or Mac OS X 10.10 or newer

• HD 720p webcam

• Headset with microphone

Benefits:

• Competitive pay rates

• Consistent hours and predictable workload

• Fully remote work with long-term potential

• Direct collaboration with founders, making a real impact

• Supportive and inclusive work environment

• Opportunity to grow alongside a fast-growing residential cleaning company

If you are a highly motivated, sales-driven professional who thrives in a fast-paced, remote environment and is eager to make an impact in a growing residential home cleaning company, we’d love to hear from you.