Sales & Operations Coordinator

Overview:

We are hiring a Sales & Operations Coordinator for a founder-led residential cleaning company in the home services industry. This is a Full-Time remote role for a Texas, USA-based company.

This role is ideal for a highly responsive, sales-driven and process-oriented professional who is fully bilingual in English and Spanish and can take ownership of lead handling, bookings, cleaner coordination, and day-to-day operations with limited supervision.

Key Responsibilities:

• Respond to inbound calls, texts, emails, web inquiries, and social media leads within 1–2 business hours

• Qualify prospects, collect the required property details and photos before quoting, provide quotes using approved pricing guidelines, overcome objections, and convert inquiries into booked cleanings

• Own the CRM pipeline; maintain accurate records, manage follow-ups, send confirmations and reminders, request reviews, and track key metrics

• Schedule jobs based on confirmed cleaner availability; coordinate dispatch, manage reschedules and day-of changes, and maintain accurate job and completion records

• Recruit and screen cleaners; coordinate references, background checks and paid trial cleans, maintain a reliable bench of vetted cleaners, and present top candidates for final owner approval

• Handle routine customer service issues, review before-and-after photos as first-pass quality control, coordinate approved re-cleans, and escalate major complaints and refund or credit requests

• Set up and manage company-owned business systems and online channels; support local lead generation across Google Business Profile, social media, advertising, and lead platforms within agreed budgets

• Monitor cash flow and upcoming obligations using view-only access, flag potential shortfalls, and prepare concise weekly reports for the owner

Required Qualifications:

• 2+ years of phone-based sales or customer support experience within home services (e.g., cleaning, HVAC, plumbing), with proven ownership of lead qualification, quoting, objection handling, follow-up, and booking conversion

• 2+ years of experience scheduling appointments, coordinating contractors or service teams, and supporting day-to-day operations

• 2+ years hands-on experience managing a sales or service pipeline in a CRM (HubSpot or similar)

• 2+ years of scheduling or field-service software experience (e.g., Jobber, Housecall Pro)

• Full professional fluency in English and Spanish, with clear, easily understood verbal communication, strong written communication, and a friendly, professional phone presence

• Proven customer issue-resolution skills with strong follow-up and escalation discipline

• Strong organizational skills; able to juggle multiple leads, schedules, cleaners, and administrative tasks with high accuracy

• Confident problem solver who can follow detailed SOPs, work independently, and flag unclear instructions rather than guess

• Comfortable working US business hours (9:00 AM–5:00 PM Central Time) in a fully remote environment

Preferred Qualifications:

• Experience specifically within residential cleaning

• Experience recruiting or coordinating cleaners or independent contractors

• Experience with local advertising, paid lead platforms, and review-generation workflows

• Familiarity with basic website administration and operational or financial tracking

Required Skills & Tools:

• Jobber, Housecall Pro, or a similar scheduling and field-service platform

• Google Voice, Quo/OpenPhone, or a comparable VoIP phone system

• HubSpot or a similar CRM

• Google Workspace, including Gmail, Calendar, Drive, Docs, and Sheets

• Google Business Profile and Facebook/Instagram business tools

Schedule & Pay:

• Full-Time position; 9:00 AM–5:00 PM US Central Time, Monday–Friday

• Fully remote, working for a Texas, USA-based company

• Open to candidates based in Latin America

• Pay ranges from $860 - $1,200 USD per month, depending on experience and skill

• Annual raises, bonuses, and confirmed holiday PTO

System Requirements:

• Internet speed of at least 20 Mbps

• Computer with a 2.4 GHz processor or higher

• 8 GB of RAM or higher

• Windows 10 or newer, or Mac OS X 10.10 or newer

• HD 720p webcam

• Headset with a microphone

Benefits:

• Competitive pay rates

• The company provides a US phone number and business email address

• Work remotely, from home or any location of your choice

• No commute time

• Consistent work with the same client, fostering long-term professional relationships

• Opportunities for career advancement, dependent on the client

• Stable work hours and consistent pay

• A supportive, inclusive environment that values diversity and individual growth

If you are a highly responsive, bilingual home-services professional with a strong sales mindset who can convert leads, coordinate cleaners, and keep day-to-day operations running smoothly, we’d love to hear from you.