Outbound Appointment Setter

We are hiring an Outbound Appointment Setter for a franchise fitness center in the Health & Fitness industry. This is a Part-Time remote role for a California, USA based company. This role is ideal for someone who is persuasive, upbeat, and resilient with excellent phone etiquette, a KPI-driven mindset, and a background in high-volume lead qualification.

Key Responsibilities:

• Make high-volume outbound calls (target ~150+ calls per week) to new and aged leads from paid social campaigns.

• Conduct engaging, consultative conversations to qualify interest and set in-person appointments.

• Execute confirmation, reminder, and rescheduling follow-ups to reduce no-shows and improve show rates.

• Diligently log calls, notes, dispositions, and next steps in the ABC Gym Sales CRM.

• Re-engage and nurture cold/older leads to revive interest and generate bookings.

• Follow scripts and objection-handling frameworks while providing feedback to refine messaging.

• Meet or exceed KPIs (dials, contact rate, set rate, show rate) and provide daily/weekly activity reports.

• Coordinate with the on-site team to align availability, handoffs, and same-day priorities.

Required Qualifications:

• 1+ year of recent experience in outbound calling, appointment setting, or inside sales for the US market.

• Excellent English communication (C1+) with a clear/neutral accent and professional phone presence.

• Proven track record hitting call-volume and attendance/show-rate targets in a KPI-driven environment.

• Comfortable using CRMs, following scripts, and taking thorough notes.

• Able to work US Pacific afternoon/evening hours consistently during peak calling windows.

Preferred Qualifications:

• Bilingual Spanish-English for seamless conversations with Spanish-speaking leads.

• Experience in fitness, wellness, or membership-based services (e.g., gyms, studios, clinics).

• Strong objection handling and no-show reduction tactics.

Required Skills & Tools:

• ABC Gym Sales CRM (or similar fitness sales software)

• VoIP dialer/softphone and call tracking tools

• Google Workspace (Sheets, Docs, Gmail) and basic reporting

Schedule & Pay:

• PART-TIME position; 20 hours per week in the US Pacific time zone (likely 1:00 pm – 7:00 pm PST window).

• This is a fully remote job for a California, USA based company.

• Pay ranges from R7 000 - R8 800 per month, depending on experience and bilingual skills.

• Incentives: Performance-based $10 bonus per "show" (client attendance).

• Includes paid training and growth potential into increased hours/responsibilities.

System Requirements:

• Internet speed of at least 20 Mbps upload and download.

• Computer with a 2.4 GHz processor or higher.

• 8 GB of RAM or higher.

• Windows 10 or newer, or Mac OS X 10.10 or newer.

• HD 720p webcam.

• Headset with a microphone.

Benefits:

• Competitive pay rates plus a high-reward incentive structure ($10/show).

• The company provides a US phone number (916 area code) and business email address.

• Enjoy the flexibility of working remotely from home or any location of your choice.

• Eliminating commute time.

• Consistent work with the same clients, fostering long-term professional relationships.

• Opportunities for career advancement and increased hours dependent on performance.

• Stable work hours and consistent pay.

• A supportive and inclusive work environment that values diversity and individual growth.

If you are a results-oriented communicator who thrives in a fast-paced sales environment and wants to help people reach their fitness goals, we want to hear from you! Apply today to join our growing California-based team.