Operations & Service Coordinator

We are hiring an Operations & Service Coordinator for a growing home services company in the home improvement industry. This is a full-time remote role for a Los Angeles, US based company. This role is ideal for someone who thrives in a fast-paced environment, moves with a strong sense of urgency, has proven experience in U.S. home services operations, and can proactively manage back-office logistics, lead follow-ups, and field coordination.

Key Responsibilities:

• Lead Intake & Rapid Follow-Up: Monitor web forms and missed leads; immediately execute multi-channel follow-ups (SMS, email, calls) using AI/templates to convert leads into booked appointments.

• Scheduling & Calendar Management: Book on-site estimates, manage calendars to resolve scheduling conflicts, reschedule appointments, and handle cancellations smoothly.

• Partner & Sales Accountability: Act as the primary operational anchor to keep sales partners on track with timely client follow-ups, estimate deliverables, and pipeline movement.

• Invoicing & Documentation: Prepare and send professional estimates and invoices, process payments, and dispatch required compliance documents (e.g., licenses, insurance) to clients promptly.

• Data Management & CRM Hygiene: Maintain accurate records, track customer pipelines, and log notes across all software platforms.

• Operations & Dispatch Support: Coordinate between clients, third-party dispatch centers, and field technicians/sales representatives to ensure seamless day-to-day service execution.

• SOP & Scripting Refinement: Assist in refining daily operations, call scripts, email templates, and standard operating procedures as the business expands into new markets.

Required Qualifications:

• 2+ years of experience in an operations, service coordinator, or back-office role specifically within the U.S. home services or home improvement industry.

• Exceptional spoken and written English with a clear, easy-to-understand voice presence.

• High sense of urgency and bias for action—ability to move fast, multitask, and problem-solve independently without constant supervision.

• Hands-on experience managing CRM systems, scheduling calendars, and generating estimates/invoices.

• Proven track record of managing lead follow-up sequences and keeping sales/field staff accountable.

Preferred Qualifications:

• Bilingual proficiency in English and Spanish is a strong bonus.

• Prior experience working remotely for a U.S.-based home services or contracting company.

• Familiarity with home service workflows across multiple trades (e.g., general home improvement, garage doors, locksmith services).

Required Skills & Tools:

• GoHighLevel (or similar CRM/marketing automation)

• QuickBooks Online; Joist (or equivalent estimating/invoicing tool)

• Google Workspace (Gmail, Sheets, Drive) and calendar tools; VoIP/call and SMS tools
  

Schedule & Pay:

• Full-Time position; 9:00 AM – 5:00 PM Pacific Time (flexible to 10:00 AM – 6:00 PM as needed)

• Fully remote role for a USA based client

• Pay ranges from ZAR 14 000 - ZAR 22 000 per month, based on skills and experience

• Includes structured onboarding and training, plus long-term growth potential

System Requirements:

• Internet speed of at least 20 Mbps upload and download

• Computer with a 2.4 GHz processor or higher

• 8 GB of RAM or higher

• Windows 10 or newer, or Mac OS X 10.10 or newer

• HD 720p webcam

• Headset with microphone
  

Benefits:

• Competitive pay rates

• Consistent hours and predictable workload

• Fully remote work with long-term potential

• Direct collaboration with the founder and field team, making a real impact

• Supportive and inclusive work environment

• Opportunity to grow alongside a multi-brand home services operation

If you are a proactive, fast-moving professional who takes pride in owning back-office operations and driving business growth, we encourage you to apply today and join our expanding team!