Operations & Scheduling Coordinator (Home Cleaning)

Overview:

We are hiring an Operations & Scheduling Coordinator for an owner-operated company in the residential home cleaning industry. This is a part-time remote role to start (with conversion to full-time after a 30-day probation period) for a Oregon, US-based client. The role is focused on morning dispatch, schedule management, lead intake/sales, and cleaner coordination to keep daily operations running smoothly.

The ideal candidate is calm under pressure, highly organized, proactive, and an excellent communicator who thrives in fast-paced, service-based environments.

Key Responsibilities:

• Own morning dispatch: handle cleaner call-outs/no-shows, secure same-day coverage, and rapidly reschedule jobs to minimize service disruptions

• Manage daily schedules in the booking platform (create, adjust, and optimize routes; send confirmations and reminders)

• Handle inbound leads via phone and Google Local Services Ads (LSA) messages; qualify, quote, and book jobs

• Coordinate with cleaners/contractors: confirm assignments, track progress, handle time changes, and communicate updates

• Provide responsive client support: address inquiries, resolve issues, and deliver status updates with empathy and professionalism

• Maintain CRM pipelines and follow-ups in GoHighLevel; support review requests and light retention initiatives

• Assist with recruiting and onboarding cleaners as needed (e.g., posting/screening on Indeed, coordinating documentation)

• Support property management work orders and move-out scheduling, including detailed notes and requirements

• Perform light admin tasks: data entry, reporting, SOP upkeep (e.g., Loom documentation), and post-service follow-ups
  

Required Qualifications:

• 1+ year in a scheduling/dispatch, operations, or customer support role within residential cleaning or similar field service

• Strong written and spoken English; confident phone demeanor and chat-based sales capability

• Proven experience managing dynamic schedules and solving same-day coverage challenges

• Familiarity with booking/CRM tools and VoIP systems; able to learn new tools quickly

• Availability to work consistent morning hours aligned with Pacific Time (PT)

Preferred Qualifications:

• Prior experience supporting a US-based residential cleaning business

• Hands-on work with BookingKoala, GoHighLevel (GHL), and OpenPhone

• Experience sourcing and coordinating contractors via Indeed or similar platforms
  

Required Skills & Tools:

• BookingKoala (or similar home services booking platform)

• GoHighLevel (CRM and automations)

• OpenPhone (or similar VoIP and texting platform)

Schedule & Pay:

• Part-Time position to start; 20 hours/week in the Pacific Time Zone (Monday–Friday, 8:00am – 12:00pm PT) during a 30-day probation period, transitioning to Full-Time (40 hours/week, Monday–Friday, 8:00am – 4:00pm PT) upon successful completion

• Fully remote role for a Oregon, US-based client

• Pay ranges from ZAR 8,600 to ZAR 10,000 per month, depending on experience and skill

• Annual raises, bonuses, and confirmed holiday PTO
  

System Requirements:

• Internet speed of at least 20 Mbps upload and download

• Computer with a 2.4 GHz processor or higher

• 8 GB of RAM or higher

• Windows 10 or newer, or Mac OS X 10.10 or newer

• HD 720p webcam

• Headset with microphone

Benefits:

• Competitive pay rates

• Consistent hours and predictable workload

• Fully remote work with long-term potential

• Direct collaboration with the founder/operations team, making a real impact

• Supportive and inclusive work environment

• Opportunity to grow alongside a scaling residential home cleaning company

If you are a calm, decisive problem solver with strong organizational skills and an eagerness to keep operations running smoothly in a fast-paced, service-based environment, we encourage you to apply and grow your career with our team!