Medspa Sales Specialist

We are hiring a Medspa Sales Specialist for a boutique private practice in the aesthetics, functional medicine, and sexual health industry. This is a Full-Time remote role for a Virginia, USA-based client. The role is focused on converting inbound leads and inquiries into booked appointments through a high-touch, concierge-style sales experience. The ideal candidate is proactive, persuasive without being pushy, highly responsive, commercially minded, tech-savvy, discreet, empathetic, confident discussing intimate health topics, and motivated by measurable conversion results.

Key Responsibilities:

• Serve as the primary contact for new leads via calls, texts, emails, and approved channels

• Respond quickly to inquiries about services, pricing, availability, and next steps

• Build rapport, understand patient needs, and recommend the appropriate next step

• Educate leads on services and guide them toward consultations or appointments

• Follow up consistently with leads who have not yet booked

• Convert qualified leads into booked consultations while delivering a premium experience

• Manage leads and updates within the Symplast (EMR/CRM) pipeline

• Track lead interactions, follow-ups, objections, outcomes, and bookings

• Re-engage older or inactive leads to generate new opportunities

• Identify booking objections and share insights with the founder/clinical team

• Maintain fast response times and ensure no qualified lead is missed

• Coordinate with the Patient Concierge & Appointment Coordinator on successfully booked leads

• Escalate clinical questions to the appropriate clinical team member

• Maintain strict HIPAA compliance, confidentiality, NDA, and security protocols

• Communicate discreetly and professionally around sensitive health topics

• Track conversion metrics and identify opportunities to improve lead-to-booking performance

• Contribute to sales scripts, SOPs, objection handling, and CRM processes

• Support extended Friday coverage and potential future after-hours/weekend sales coverage

Required Qualifications:

• 2+ years of experience in healthcare sales, medical aesthetics sales, med spa sales, patient acquisition, lead conversion, inside sales, or a related patient-facing sales environment

• Proven experience converting inbound leads into consultations, appointments, or sales

• Experience working with a CRM pipeline and documenting lead activity and outcomes

• Strong verbal and written English communication skills with a confident, professional phone presence

• Strong ability to build trust and rapport quickly with prospective patients

• Comfort and professionalism discussing sensitive sexual health topics using accurate clinical terminology

• Exceptional follow-through, responsiveness, organization, and task ownership in a fully remote setting

• Comfortable working toward measurable KPIs such as response time, booked appointments, conversion rate, and follow-up completion

Preferred Qualifications:

• Direct experience with Symplast (EMR/CRM) strongly preferred

• Experience selling aesthetics, functional medicine, sexual health, wellness, dermatology, urology, plastic surgery, or related services

• Experience with high-ticket or elective healthcare services

• Background in high-touch concierge sales, luxury hospitality, or premium client services

• Experience supporting high-profile or VIP clientele

• Demonstrated success improving lead-to-booking conversion rates

• Experience working remotely with a U.S.-based practice

Required Skills & Tools:

• Symplast EMR/CRM (strongly preferred) or comparable EMR/CRM platforms

• CRM pipeline and lead-management systems

• VoIP/call management systems and secure messaging tools

• Google Workspace or Microsoft 365 for documentation and scheduling

• Strong sales follow-up, objection handling, and appointment-setting skills

Schedule & Pay:

• Full-Time position; Monday–Thursday 10:00 a.m.–6:00 p.m. ET; Friday 10:00 a.m.–5:00 p.m. ET

• Fully remote role for a Virginia, USA-based client

• Pay ranges from 15 000 ZAR - 18 000 ZAR ( $935 - $1100)

• Includes structured onboarding, HIPAA certification support if needed, and strong long-term growth potential

System Requirements:

• Internet speed of at least 20 Mbps upload and download

• Computer with a 2.4 GHz processor or higher

• 8 GB of RAM or higher

• Windows 10 or newer, or Mac OS X 10.10 or newer

• HD 720p webcam

• Headset with microphone

Benefits:

• Competitive pay rates

• Consistent hours and predictable workload

• Fully remote work with long-term potential

• Direct collaboration with the founder and clinical team, making a real impact

• Supportive and inclusive work environment

• Opportunity to grow alongside a high-touch, concierge-style practice

• Opportunity to grow into a senior patient acquisition or sales leadership role

If you’re a driven sales professional who knows how to build trust, overcome objections, and consistently turn leads into booked appointments, we’d love to hear from you.