Medical Receptionist (Telehealth)

Overview:

We are hiring a Medical Receptionist (Telehealth) for a private practice in the behavioral healthcare industry. This is a full-time, fully remote role for a US-based company. This role is ideal for someone who has experience supporting US healthcare practices, managing high-volume patient scheduling, and coordinating care across multiple providers. The ideal candidate is proactive, empathetic, detail-oriented, and confident making independent scheduling decisions while understanding the broader needs of patients and providers.

Key Responsibilities:

• Support and coordinate scheduling for a panel of approximately 3–4 healthcare providers in a busy telehealth practice.

• Make high-volume outbound calls to patients to arrange follow-up appointments, reschedule visits, and reach patients who miss or do not attend their scheduled sessions.

• Monitor provider schedules and proactively optimize appointment availability, taking provider preferences, appointment types, and patient needs into consideration.

• Coordinate post-session scheduling and follow-ups to ensure continuity of care and efficient use of provider time.

• Process patient copayments, update insurance and demographic information, and review patient records to ensure information is accurate and up to date.

• Document patient interactions, appointment changes, and relevant updates in the electronic medical record (EMR) system.

• Send appointment reminders and assist patients with basic telehealth access or scheduling questions.

• Collaborate closely with practice leadership, the reception team, and the scheduling manager in a fast-paced, highly communicative environment.

• Escalate clinical, billing, or complex patient concerns to the appropriate team member.

• Maintain strict patient confidentiality and adhere to HIPAA requirements.

• Adapt to front-desk responsibilities as the practice grows, potentially including inbound calls, patient intakes, and additional reception duties.

Required Qualifications:

• 2–4 years of relevant medical receptionist, medical scheduling, or healthcare administration experience, preferably supporting a US-based healthcare practice.

• Hands-on experience using an electronic medical record (EMR) or electronic health record (EHR) system.

• Experience managing appointment scheduling, rescheduling, patient follow-ups, and high-volume outbound calls.

• Excellent spoken and written English, with clear, professional communication skills suited to US-based patients.

• Strong interpersonal skills and the ability to navigate sensitive or nuanced patient interactions with empathy, professionalism, and sound judgment.

• Exceptional attention to detail when handling patient records, insurance information, copayments, and appointment changes.

• Ability to multitask, prioritize competing demands, and work effectively in a fast-paced healthcare environment.

Preferred Qualifications:

• Direct, hands-on experience with DrChrono EMR or other EMR/EHR platforms

• Previous experience in behavioral health, mental health, psychiatry, psychotherapy, or a similar healthcare practice.

• Previous experience in telehealth operations, particularly coordinating follow-up appointments after virtual consultations.

• Familiarity with US healthcare procedures, patient copayments, insurance information, and HIPAA compliance.

• Current HIPAA certification, or willingness to complete certification before starting if required.

• Experience working remotely with US-based clients and collaborating with distributed teams.

Required Skills & Tools:

• DrChrono EMR: Strongly preferred; candidates with comparable EMR/EHR experience may be considered if they demonstrate excellent transferable skills.

• Outbound calling and appointment scheduling: Ability to manage a high volume of patient calls and coordinate multiple provider schedules efficiently.

• Communication tools: Familiarity with VoIP phone systems and virtual communication platforms.

• Google Workspace or Microsoft Office: Ability to manage email, calendars, documents, and administrative records.

• Patient data management: Accurate documentation, information verification, and secure handling of confidential records.

• HIPAA compliance: Understanding of patient privacy and confidentiality requirements, with certification preferred.

Schedule & Pay:

• Full-time position, approximately 40 hours per week.

• Monday–Thursday, 9:00 a.m.–7:00 p.m. Eastern Time, with an unpaid lunch break and additional breaks as agreed with the client.

• The schedule is designed around four longer working days to provide additional coverage during the practice's busier periods.

• This is a fully remote position supporting a US-based healthcare practice.

• Pay ranges from R14 000 – R20 000 (~840 USD- 1200 USD) per month depending on experience and skill.

• Annual raises, bonuses, and confirmed holiday PTO are subject to the applicable client agreement and employment arrangements.

System Requirements:

• Internet speed of at least 20 Mbps upload and download.

• Computer with a 2.4 GHz processor or higher.

• 8 GB of RAM or higher.

• Windows 10 or newer, or Mac OS X 10.10 or newer.

• HD 720p webcam.

• Headset with a microphone.

Benefits:

• Competitive pay rates.

• The company provides a US phone number and business email address.

• Enjoy the flexibility of working remotely from home or another suitable location.

• Eliminate daily commuting time and expenses.

• Consistent work with the same client, fostering long-term professional relationships.

• Opportunities for career advancement, depending on the client and practice growth.

• Stable working hours and consistent monthly pay.

• Structured onboarding and collaborative training from an experienced healthcare team.

• Direct communication with practice leadership and the scheduling manager, with ongoing support throughout the working day.

• A supportive and inclusive work environment that values diversity, initiative, and individual growth.

• The opportunity to contribute to an expanding telehealth practice and help improve the patient experience.

Ready to take the next step?

If you are an organized, proactive healthcare professional who enjoys helping patients, optimizing schedules, and working as part of a collaborative team, we would love to hear from you. Apply today to join a growing telehealth practice where your attention to detail, communication skills, and ability to think ahead can make a meaningful difference.