Maintenance Coordinator

We are hiring a Maintenance Coordinator for a home services company in the property maintenance and repair industry. This is a part-time remote role for a USA–based company that will grow into a full-time position. This role is ideal for someone who is highly organized, proactive, customer-focused, and experienced in coordinating service jobs while managing multiple priorities in a fast-paced environment.

Key Responsibilities:

• Actively follow up on leads received through Thumbtack and convert them into booked jobs

• Respond promptly to new inquiries, providing accurate quotes and scheduling availability

• Schedule, dispatch, and manage maintenance jobs using Housecall Pro

• Coordinate daily activities of field technicians, ensuring optimal routing and time management

• Monitor job progress in real-time and adjust schedules as needed

• Serve as the primary communication link between clients, technicians, and management

• Create, update, and close work orders within the system

• Follow up on outstanding payments and ensure timely collection of invoices

• Maintain accurate job records, invoices, and customer information

• Assist with quoting, invoicing, and payment tracking through the platform

• Follow up with customers after service completion to ensure satisfaction

• Encourage satisfied customers to leave reviews on Google

• Handle customer feedback, complaints, and service recovery professionally

• Ensure all service requests are handled promptly and efficiently.

Required Qualifications:

• 3+ years of proven experience in a coordination, scheduling, or administrative role (preferably in maintenance, home services, or similar industries)

• 2+ years of customer service experience with a problem-solving mindset

• 1+ experience using job management or CRM systems (e.g., Housecall Pro)

• 1 + years of experience working remotely and independently

• Strong organizational and time management skills

• Excellent written and verbal communication skills

• Ability to multitask and manage competing priorities

Preferred Qualifications:

• Familiarity with lead generation platforms such as Thumbtack

• Basic knowledge of invoicing, billing, and payment follow-ups

• Experience coordinating field teams or technicians

Required Skills & Tools:

• Housecall Pro (or similar job management software)

• Thumbtack (or similar lead platforms)

• Google Workspace (Gmail, Google Sheets, Google Docs)

• CRM systems

• Strong administrative and coordination skills

Schedule & Pay:

• Part-time (20 hours per week) transitioning to full-time (40 hours per week); Michigan business hours in the Eastern Time Zone

• This is a fully remote job for a USA-based company

• Pay ranges from R6,500 to R8,000 per month and then R15,000 to R18,000 per month for full-time

• Annual raises, bonuses, and confirmed holiday PTO

System Requirements:

• Internet speed of at least 25 Mbps

• Computer with a 2.4 GHz processor or higher

• 8 GB of RAM or higher

• Windows 10 or newer, or Mac OS X 10.10 or newer

• HD 720p webcam

• Headset with a microphone

Benefits:

• Competitive pay rates

• The company provides a US phone number and business email address

• Enjoy the flexibility of working remotely, from home or any location of your choice

• Eliminate commute time

• Consistent work with the same clients, fostering long-term professional relationships

• Opportunities for career advancement, dependent on the client

• Stable work hours and consistent pay

• A supportive and inclusive work environment that values diversity and individual growth

If you are a detail-oriented and proactive professional who thrives in a fast-paced, customer-focused environment, we would love to hear from you. Join a growing team where your coordination skills and initiative will make a real impact on daily operations and customer satisfaction.