CHERRY ASSISTANT JOBS

Legal Intake Specialist

Remote role for Cherry Assistant through Cherry Assistant.

FULL TIMEAmericas (North, Central, South America)40 hrs/weekZAR 15600 - ZAR 22800

Job Description

What this role covers

We are hiring a full-time Legal Intake Specialist to support a U.S.-based law firm’s veterans’ disability practice. This role provides a welcoming first point of contact, follows the firm’s scripts to gather essential information from veterans, and handles prompt callbacks and inbox support. This is a remote position during Eastern Time hours.

Key Responsibilities:

  • Provide a welcoming first point of contact for veterans calling or reaching out to the firm.

  • Follow the firm’s scripts to collect veterans’ email addresses, phone numbers, and straightforward information.

  • Make outbound calls to gather straightforward information using the firm’s telephone setup.

  • Handle initial client intake, follow-ups, calls, and inbox support during Eastern Time hours.

  • Handle occasional off-script situations with professionalism, strong judgment, and clear communication.

  • Hand off gathered intake details and follow-up cases smoothly to existing firm staff.

  • Maintain dependable availability during agreed working hours and prioritize prompt callbacks.

Required Qualifications:

  • Relevant legal intake experience and strong spoken and written English skills.

  • Proven ability to follow scripts, gather required information accurately, and navigate off-script conversations when necessary.

  • Dependable availability during agreed working hours with a focus on prompt client callbacks.

  • Excellent client communication and telephone demeanor.

Preferred Qualifications:

  • Previous experience working with U.S.-based businesses, law firms, or professional services companies.

  • Prior experience using CRM software, digital dialers, or tracking tools.

  • Familiarity with using VPN tools for secure remote connections.

Required Skills & Tools:

  • Spreadsheets & Data Tracking (Google Sheets, MS Excel, or CRM tools).

  • Digital Calling / Dialer Tools.

  • Remote Communication Tools (Zoom, MS Teams, Slack, etc.).

  • Southeastern U.S. VPN endpoint setup (e.g., Atlanta) as required by the firm.

Schedule & Pay

  • Full-time position; Monday–Friday, approximately US Eastern Time

  • Fully remote role for a United States based client

  • Pay ranges from ZAR 15600 - ZAR 22800 (depending on experience and skill)

  • Includes structured onboarding, SOPs, training, and clear growth potential with milestone-based increases

System Requirements

  • Internet speed of at least 20 Mbps upload and download

  • Computer with a 2.4 GHz processor or higher

  • 8 GB of RAM or higher

  • Windows 10 or newer, or Mac OS X 10.10 or newer

  • HD 720p webcam

  • Headset with microphone

Benefits

  • Competitive pay rates

  • Consistent hours and predictable workload

  • Fully remote work with long-term potential

  • Direct collaboration with a founder-led team, making a real impact

  • Supportive and inclusive work environment

  • Opportunity to grow alongside a rapidly scaling cleaning company