Insurance Verification & Benefits (VOB) Specialist

Overview

We are hiring an Insurance Verification & Benefits (VOB) Specialist for a healthcare provider company in the behavioral health industry. This is a FULL-TIME remote role for a US-based company. This role is ideal for someone who is reliable, detail-oriented, responsive, confident on the phone with US insurers, and comfortable with high-volume, process-driven work.

Key Responsibilities

• Perform insurance verification/benefits checks by calling major US insurers; follow a 20–25-question script per lead

• Accurately document all responses in the designated form/CRM/worksheet and save to the shared location

• Return completed VOBs to the admissions team via group email within same-day SLAs

• Maintain queue hygiene, trackers, and status updates; escalate discrepancies or complex cases as needed

• Manage a steady daily volume with quick turnaround, five days per week

• Secondary: Execute Reddit outreach using approved keyword searches and prewritten comments to support visibility/SEO during downtime

• Secondary: Light social media engagement such as following target accounts and posting simple, approved comments

• Collaborate with the VOB Team Lead and admissions/operations stakeholders; attend check-ins and report metrics

• Protect PHI and adhere to HIPAA-aligned confidentiality practices

Required Qualifications

• 1+ year of US healthcare insurance verification, benefits coordination, or revenue cycle support; or strong phone-based support experience with the aptitude to learn VOB quickly

• Experience calling US insurance carriers and navigating IVR/representative conversations; professional phone etiquette

• Excellent written and spoken English; high attention to detail and data accuracy

• Proven reliability, consistent attendance, and ability to meet same-day turnaround times

• Comfortable with repetitive, scripted, and process-driven tasks

• Proficiency with Google Workspace (Gmail, Drive, Docs, Sheets) and spreadsheets

• Ability to work Monday–Friday aligned to US business hours

Preferred Qualifications

• Prior experience with behavioral health, substance use treatment, or dental insurance verification

• Experience with CRMs/EMRs and ticketing/task management tools

• Familiarity with major US payers and core concepts (deductibles, copays, coinsurance, OON vs. INN)

Required Skills & Tools

• VoIP calling tools and softphone setups (e.g., RingCentral, Zoom Phone, Skype)

• Spreadsheet proficiency (Google Sheets or Excel)

• Basic CRM/EMR navigation and email productivity tools

Schedule & Pay

• FULL-TIME position; 40 hours/week in the US MST time zone

• This is a fully remote job for a US-based company

• Pay ranges from R13 000 to R17 400, depending on experience and skill

• Includes paid training, long-term stability, and growth potential

System Requirements

• Internet speed of at least 20 Mbps upload and download

• Computer with a 2.4 GHz processor or higher

• 8 GB of RAM or higher

• Windows 10 or newer, or Mac OS X 10.10 or newer

• HD 720p webcam

• Headset with a microphone

Benefits

• Competitive pay rates

• Consistent hours and predictable workload

• Fully remote work with long-term potential

• Direct collaboration with the client's admissions and operations team, making a real impact

• Supportive and inclusive work environment

• Opportunity to grow alongside a mission-driven healthcare provider

If you meet the qualifications and are ready to make a meaningful impact in the healthcare space, we’d love to hear from you! Please submit your updated resume detailing your relevant experience to apply.