Inbound Sales & Customer Success Specialist

Overview:

We are hiring an Inbound Sales & Customer Success Specialist for a growing company operating across certification, recruitment, and golf entertainment services. This is a full-time remote role for a US-based company. This role is ideal for someone who is highly responsive, confident on the phone, experienced in inbound sales and customer success, and comfortable managing leads from initial contact through purchase, onboarding, and retention. The ideal candidate is proactive, persistent, customer-focused, and comfortable using technology and automation to improve the customer journey.

Key Responsibilities:

• Respond to and monitor new inbound leads across GHL, website forms, calls, inboxes, and Discord, making human contact within five minutes during working hours.

• Call, text, and email warm leads to qualify their needs, budget, timing, and intended use, while maintaining consistent follow-up until they purchase, decline, or become unresponsive.

• Recommend the right products, memberships, subscriptions, packages, or services, handle basic objections, and confidently close sales.

• Schedule demos, walkthroughs, lessons, or calls, and manage checkout links, payment links, and proposals throughout the purchasing process.

• Maintain accurate lead and customer records in GHL, including contact attempts, outcomes, pipeline stages, and scheduled follow-up actions.

• Manage customer onboarding and ongoing support, including account access, scheduling, instructions, billing, cancellations, troubleshooting, and post-purchase follow-up.

• Proactively drive retention and additional revenue by following up with existing, inactive, and former customers regarding renewals, upgrades, relevant services, referrals, reviews, and testimonials.

• Identify opportunities to improve the customer journey and help build GHL workflows, templates, sequences, and automated processes.

• Document repeatable customer communication processes and create playbooks and SOPs that can support future team members.

Required Qualifications:

• Previous experience in inbound sales, customer success, customer support, account management, or a similar customer-facing role

• Strong verbal and written communication skills

• Comfortable making frequent phone calls to warm leads

• Confident asking qualifying questions, handling basic objections, and directly asking for the sale

• Strong follow-up and organizational skills

• Ability to manage multiple leads and customers while maintaining accurate records

• Customer-focused approach with strong problem-solving skills

• Ability to work independently in a fully remote environment

• Comfortable learning and working with CRM and automation systems

• Strong attention to detail and ability to consistently follow established processes

Preferred Qualifications:

• Experience working with GoHighLevel (GHL)

• Previous experience with sales funnels, CRM pipelines, workflows, or marketing automation

• Experience with customer retention, reactivation, renewals, referrals, or upselling

• Experience working with subscription-based products or services

• Experience in SaaS, certification, membership, or similar service-based businesses

• Experience documenting processes, creating SOPs, or developing customer communication playbooks

Required Skills & Tools:

• GoHighLevel (GHL) or similar CRM tools

• Phone, email, and SMS communication

• Workflow and automation tools

• Strong written and verbal communication

• Lead qualification and inbound sales

• Customer onboarding and retention

Schedule & Pay:

• Full-time position; 8:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday

• This is a fully remote job for a US-based company

• Pay ranges from $950 USD to $1,200 USD, depending on experience and skill

• The role begins without commission. Performance incentives may be introduced after clear conversion and retention benchmarks are established.

System Requirements:

• Internet speed of at least 20 Mbps

• Computer with a 2.4 GHz processor or higher

• 8 GB of RAM or higher

• Windows 10 or newer, or Mac OS X 10.10 or newer

• HD 720p webcam

• Headset with a microphone

Benefits:

• Competitive pay rates

• The company provides a US phone number and business email address

• Enjoy the flexibility of working remotely, from home or any location of your choice

• Eliminating commute time

• Consistent work with the same clients, fostering long-term professional relationships

• Opportunities for career advancement, dependent on the client

• Stable work hours and consistent pay

• A supportive and inclusive work environment that values diversity and individual growth

Ready to take the next step? Apply today for the opportunity to take ownership of the customer journey and grow into a larger role across sales and customer success.