EHR Operations & Social Media Assistant (Part-time)

Overview:

We are hiring an EHR Operations & Social Media Assistant for a private practice company in the mental health and neuropsychiatry industry. This is a part-time remote role for a US-based company. The role is ideal for someone who is tech-savvy, proactive, adaptable, and comfortable working in a fast-paced environment where tasks evolve day to day. The ideal candidate has experience with healthcare administration and social media management, is familiar with SimplePractice or similar EHR platforms, and is willing to learn GoHighLevel to help streamline patient communications and internal processes. They should be resourceful, able to figure things out independently, and comfortable helping a solo-practice provider take tasks off their plate.

Key Responsibilities:

• Manage day-to-day administrative tasks in SimplePractice, including patient intake, scheduling, forms, appointment reminders, and document uploads.

• Manage patient communications through GoHighLevel, including individual SMS and email messages, templates, links, attachments, and contact management.

• Help streamline existing workflows and identify opportunities to improve administrative processes.

• Manage social media accounts across Instagram, Facebook, and LinkedIn, including post creation, scheduling, cross-posting, and engagement.

• Draft professional and empathetic patient-facing responses via email, text, and social media.

• Coordinate with external marketing contractors to maintain existing funnels and communication processes.

• Document processes, develop SOPs, and take ownership of additional administrative tasks as they arise.

Required Qualifications:

• 2+ years of administrative, virtual assistant, or operations experience.

• Experience with SimplePractice or a similar healthcare EHR platform.

• Experience managing business social media accounts, particularly Instagram, Facebook, and LinkedIn.

• Excellent written and spoken English, with a clear, neutral accent suitable for communicating with US-based patients.

• Strong organizational skills, attention to detail, proactive and problem-solver

Preferred Qualifications:

• Direct, recent experience using SimplePractice.

• Previous experience in mental health, neuropsychiatry, or behavioral healthcare.

• Familiarity with GoHighLevel, particularly its communication features, templates, contact management, and workflows.

• Experience with CRM platforms, email and SMS automation, and patient communication systems.

• Knowledge of HIPAA and best practices for handling confidential patient information.

• Experience developing SOPs and improving administrative workflows.

Required Skills & Tools:

• SimplePractice or similar EHR platforms.

• GoHighLevel (experience is beneficial, but willingness and ability to learn quickly are essential).

• Google Workspace (Docs, Sheets, Drive).

• Instagram, Facebook, and LinkedIn.

• General familiarity with CRM systems, email and SMS communications, and social media scheduling tools.

Schedule & Pay:

• Part-time position, approximately 20 hours per week, with at least 4 hours of overlap between 9:00 AM and 5:00 PM US Central Time, Monday to Friday.

• This is a fully remote job for a US-based company.

• Pay is approximately R 7100- R 9200 (~$430- $560 ) per month, depending on experience and skill level.

• Long-term opportunity with consistent hours and the potential to grow alongside the practice.

System Requirements:

• Internet speed of at least 20 Mbps upload and download.

• Computer with a 2.4 GHz processor or higher.

• 8 GB of RAM or higher.

• Windows 10 or newer, or Mac OS X 10.10 or newer.

• HD 720p webcam.

• Headset with a microphone.

Benefits:

• Competitive pay rates.

• The company provides a US phone number and business email address.

• Enjoy the flexibility of working remotely, from home or any location of your choice.

• Eliminate commuting time and enjoy a better work-life balance.

• Consistent work with the same client, fostering a long-term professional relationship.

• Opportunities for career advancement, dependent on the client.

• Stable work hours and consistent monthly pay.

• A supportive and inclusive work environment that values diversity and individual growth.

• Opportunity to develop new technical skills through structured onboarding and on-the-job training, including GoHighLevel.

Closing Statement:

If you're a proactive, resourceful, and tech-savvy individual who enjoys variety in your work and helping businesses run more efficiently, we'd love to hear from you! This is an excellent opportunity to work closely with a healthcare provider, take ownership of day-to-day operations, and grow your skills in healthcare administration, CRM management, and social media.