CHERRY ASSISTANT JOBS

Customer Success Coordinator

Remote role for Cherry Assistant through Cherry Assistant.

FULL TIMEAmericas (North, Central, South America)40 hrs/week$1,000-$1,500 per month based on experience and skill

Job Description

What this role covers

Overview:

We are hiring a Customer Success Coordinator for a small, founder-led company in the home modifications (aging-in-place) industry. This is a Full-Time remote role for a New Jersey, USA based client. The role is focused on guiding customers from estimate to installation, managing follow-ups, answering calls, maintaining the CRM pipeline, coordinating schedules, and assisting with light marketing. The ideal candidate is empathetic, proactive, highly organized, an excellent communicator, tech-savvy with CRM experience, and comfortable working US Eastern hours in a fast-moving environment.

Key Responsibilities:

  • Own the customer journey from estimate through installation, serving as the primary point of contact.

  • Conduct timely follow-up calls, emails, and texts to answer questions, address cost concerns, and move opportunities to close.

  • Answer inbound calls; capture and qualify new inquiries; schedule assessments and installations.

  • Maintain accurate CRM records, tasks, and deal stages; build simple reports and dashboards.

  • Coordinate with field operations/installer to confirm schedules, materials, and status updates.

  • Prepare and send proposals, invoices, and service agreements as directed.

  • Triage customer issues; resolve when possible and escalate appropriately to the operations lead.

  • Track pipeline health and provide weekly summaries on leads, conversions, and customer feedback.

  • Create and update SOPs, FAQs, and knowledge base content to improve consistency.

  • Support light marketing tasks (e.g., review requests, basic email/SMS campaigns, and social/content updates) as capacity allows.

Required Qualifications:

  • 2–5+ years in customer success, customer support, sales coordination, or a similar client-facing role.

  • 2+ years of experience working remotely and supporting a US-based team during Eastern Time hours.

  • Proven phone etiquette, written communication, and relationship-building skills with empathy and persistence.

  • 2+ years of hands-on CRM experience (preferably HubSpot) including data entry, task management, and reporting.

  • Strong organizational skills and follow-through across multiple open opportunities and deadlines.

Preferred Qualifications:

  • Background in home services (e.g., plumbing, HVAC, electrical, remodeling) or field-service coordination.

  • Familiarity with field service CRMs and scheduling (e.g., Jobber, Housecall Pro).

  • Experience in an early-stage or small, founder-led company environment.

Required Skills & Tools:

  • HubSpot CRM (or similar CRM platform).

  • VOIP phone systems and call/text tools (e.g., RingCentral, Zoom Phone, Grasshopper).

  • Productivity tools: Google Workspace or Microsoft 365; strong spreadsheet skills.

Schedule & Pay:

  • Full-Time position; 9:00 AM–5:00 PM Eastern Time, Monday–Friday

  • Fully remote role for a New Jersey, USA based client

  • Pay ranges from $1,000-$1,500 per month based on experience and skill

  • Includes product training, ongoing coaching, and growth potential as the company scales

System Requirements:

  • Internet speed of at least 20 Mbps upload and download

  • Computer with a 2.4 GHz processor or higher

  • 8 GB of RAM or higher

  • Windows 10 or newer, or Mac OS X 10.10 or newer

  • HD 720p webcam

  • Headset with microphone

Benefits:

  • Competitive pay rates

  • Consistent hours and predictable workload

  • Fully remote work with long-term potential

  • Direct collaboration with a founder-led team, making a real impact

  • Supportive and inclusive work environment

  • Opportunity to grow alongside a rapidly expanding home services company