Appointment Setter

We are hiring a Appointment Setter for a marketing agency company in the healthcare/dental industry. This is a Full-Time remote role for a US-based client. The role is focused on qualifying and nurturing leads, conducting proactive outreach, and scheduling high-intent consultations for premium dental treatments while maximizing show rates across multiple practices. The ideal candidate is empathetic yet persuasive, KPI-driven, highly organized, and an excellent English communicator with strong objection-handling skills and healthcare familiarity.

Key Responsibilities:

• Qualify inbound leads via phone, SMS, and email to assess intent, fit, and readiness to book consultations

• Conduct timely outbound follow-ups and reactivation of older leads to drive new bookings

• Coordinate calendars and schedule consultations across multiple dental practices

• Improve show rates through confirmation calls/texts, reminders, pre-consult education, and swift rescheduling

• Manage and update CRM pipelines with accurate notes, statuses, and next steps

• Handle objections, nurture prospects, and disqualify when appropriate to maintain quality

• Meet or exceed KPIs for set rate, show rate, and scheduled-to-attended conversion

• Collaborate with the leadership team to refine scripts, offers, and workflow processes

• Maintain patient privacy and confidentiality standards in all communications

• Prepare daily/weekly reports on lead flow, bookings, and show-rate performance

Required Qualifications:

• 2+ years of experience in appointment setting, inside sales, or patient coordination (B2C)

• Demonstrated success improving show rates for high-ticket or healthcare services

• Excellent verbal and written English; confident phone presence and empathetic communication style

• Strong objection handling, discovery, and qualification skills

• Proficiency with CRMs and phone/SMS tools; diligent with documentation and follow-through

• Ability to work US business hours and manage multiple accounts/practices simultaneously

• Process-driven, coachable, and metrics-oriented with high attention to detail
  

Preferred Qualifications:

• Experience in dental, medspa, chiropractic, ophthalmology, or similar medical settings

• Familiarity with HIPAA-aligned workflows and handling of sensitive information

• Prior experience working across multiple client accounts or locations

• Hands-on experience with GoHighLevel, HubSpot, Salesforce, Aircall/RingCentral, and SMS platforms
  

Required Skills & Tools:

• CRM proficiency (e.g., HubSpot, GoHighLevel, Salesforce)

• VoIP dialers and SMS tools (e.g., Aircall, RingCentral, Twilio-powered tools)

• Calendar and productivity tools (e.g., Google Calendar, Calendly, Google Workspace/Sheets)

Schedule & Pay:

• Full-Time position; 9:00 AM – 5:00 PM MT (Mon–Fri), with occasional flexibility as needed

• Fully remote role for a US-based client

• Pay ranges from R14,000to R18,000 per month (base), plus performance-based commissions tied to attended consultations

• Includes structured training, ongoing coaching, and clear growth pathways (e.g., senior setter, team lead)

System Requirements:

• Internet speed of at least 20 Mbps upload and download

• Computer with a 2.4 GHz processor or higher

• 8 GB of RAM or higher

• Windows 10 or newer, or Mac OS X 10.10 or newer

• HD 720p webcam

• Headset with microphone
  

Benefits:

• Competitive pay rates

• Consistent hours and predictable workload

• Fully remote work with long-term potential

• Direct collaboration with the client's leadership team, making a real impact

• Supportive and inclusive work environment

• Opportunity to grow alongside a fast-growing dental marketing program