Ambassador Onboarding & Community Coordinator

We are hiring an Ambassador Onboarding & Community Coordinator for a mission-driven nonprofit organization in the Education & Youth Development industry. This is a part-time remote role for a US-based company. This role is ideal for someone who is highly organized, professional, empathetic, and passionate about making a positive impact on students. The successful candidate will be responsible for guiding prospective volunteer ambassadors through the discovery and onboarding process, coordinating training and logistics, and maintaining strong engagement through ongoing communication, follow-ups, and recognition initiatives.

Key Responsibilities:

• Host Zoom-based discovery calls with prospective volunteer ambassadors scheduled through Calendly, presenting the program clearly and professionally.

• Evaluate prospective ambassadors against established criteria and exercise sound judgment when determining candidate suitability and next steps.

• Document discovery call outcomes, recommendations, and follow-up actions accurately.

• Coordinate the end-to-end ambassador onboarding process, including training logistics, account setup, platform induction, and required documentation.

• Maintain accurate records and pipeline tracking in Notion and CRM systems such as Pipedrive.

• Manage calendars, schedules, and onboarding timelines to ensure a smooth volunteer experience.

• Coordinate post-session follow-ups by collecting student feedback through tools such as Typeform, summarizing key highlights, and sending appreciation and recognition messages.

• Track volunteer milestones, including the number of sessions completed, and coordinate recognition initiatives to encourage continued engagement.

• Prepare weekly reports covering pipeline status, onboarding progress, and volunteer engagement metrics.

• Identify potential risks, process gaps, and opportunities to improve the ambassador experience.

• Create, refine, and follow Standard Operating Procedures (SOPs) to ensure consistent and high-quality onboarding and volunteer coordination.

• Support community-building initiatives, including newsletters, program updates, virtual meetups, peer connections, and volunteer recognition programs.

• Collaborate closely with the internal team to support program objectives and maintain a positive volunteer experience.

• Uphold data privacy, confidentiality, and safeguarding standards when handling volunteer and student information.

Required Qualifications:

• 2+ years of experience in program coordination, volunteer management, customer success, community coordination, or a similar role.

• Excellent verbal and written English communication skills.

• Confidence engaging professionally with mid- to senior-level professionals in the United States.

• Strong judgment, professionalism, and empathy.

• Ability to conduct structured discovery calls, assess candidate suitability, and make informed recommendations.

• Excellent organizational and time-management skills.

• Strong attention to detail and the ability to manage multiple onboarding processes and follow-ups simultaneously.

• Experience with pipeline tracking, scheduling, documentation, and administrative coordination.

• Ability to work independently while collaborating effectively with an internal team.

• Genuine interest in education, youth development, and creating meaningful student impact.

Preferred Qualifications:

• 2 + years previous experience in K–12 education, youth development, career exposure programs, or nonprofit organizations.

• 2 + years of experience building, managing, or supporting volunteer or ambassador communities.

• 2 + years of experience coordinating volunteer recognition programs and engagement initiatives.

• Background in virtual event coordination, community engagement, or online program facilitation.

• Experience developing, documenting, and improving SOPs and operational processes.

• Familiarity with student feedback collection and program engagement reporting.

Required Skills & Tools:

• Calendly: Scheduling discovery calls and managing appointments.

• Zoom: Hosting virtual discovery calls, meetings, and onboarding sessions.

• Google Workspace: Gmail, Google Docs, Google Sheets, and Google Drive.

• Notion: Maintaining documentation, onboarding records, and pipeline tracking.

• CRM Systems: Experience with Pipedrive or similar CRM platforms.

• Typeform: Collecting and organizing student and volunteer feedback.

• Strong written communication, reporting, scheduling, and administrative skills.

• Ability to maintain accurate records and manage digital workflows.

Schedule & Pay:

• Part-time position; approximately 20 hours per week, Monday–Friday.

• Consistent 4-hour daily working block aligned with US Central Time (CT), with one of the following potential schedules:

  • 9:00 a.m. – 1:00 p.m. CT

  • 1:00 p.m. – 5:00 p.m. CT

• This is a fully remote position for a US-based company.

• Pay ranges from R6000 - R7500 per month, depending on experience and skills.

• Includes onboarding and training.

• Long-term engagement opportunities with potential for career growth.

• The role may expand to include broader community initiatives and potentially transition into a full-time position as the program grows.

System Requirements:

• Internet speed of at least 25 Mbps upload and download.

• Computer with a 2.4 GHz processor or higher.

• 8 GB of RAM or higher.

• Windows 10 or newer, or Mac OS X 10.10 or newer.

• HD 720p webcam.

• Headset with a microphone.

Benefits:

• Competitive pay rates.

• Consistent working hours and a predictable workload.

• Fully remote work, allowing you to work from home or any location of your choice.

• Elimination of commuting time and expenses.

• Long-term work opportunities with the potential for career advancement.

• Direct collaboration with the program leadership team.

• Opportunity to contribute to a meaningful mission focused on education and student development.

• A supportive and inclusive work environment that values diversity and individual growth.

• Opportunity to grow alongside an expanding, high-impact education program.

Ready to Make an Impact?

If you are a highly organized, proactive, and people-oriented professional who enjoys building relationships, coordinating meaningful programs, and creating positive community experiences, we would love to hear from you! Join a mission-driven organization where your work will help empower students, support volunteer ambassadors, and contribute to meaningful educational opportunities.