CHERRY ASSISTANT JOBS

Customer Technical Support Specialist

Remote role for Cherry Assistant through Cherry Assistant.

FULL TIMEAmericas (North, Central, South America)40 hrs/weekR 14 000 - R25 000 per month

Job Description

What this role covers

We are hiring a GoHighLevel Technical Support Specialist to support a field-service and workflow SaaS platform serving service-based businesses.

This is a full-time remote role in a fast-paced, product-driven SaaS environment. The ideal candidate is technically sharp, detail-oriented, calm under pressure, and highly professional, with hands-on experience supporting web-based applications and building + troubleshooting websites using no-code / low-code website builders (e.g., WordPress, Webflow, GoHighLevel websites).

 

Important: Please Read Before Applying:

This role requires website building experience. You do not need to able to code a site from scratch but you should be able to use a website builder like Webflow, Wordpress, or GoHighLevel. You will also need to be able to set up domains and DNS records.

 

Key Responsibilities

  • Learn the platform thoroughly, including features, workflows, integrations, and limitations

  • Support customers via email, chat, or ticketing systems with onboarding, setup, and daily usage

  • Guide users through: Account setup and configuration, User permissions and access

    pipelines, forms, dashboards, and workflows

Website Support (Must-Have)

  • Support customers with website-related setup and troubleshooting using builders such as: GoHighLevel websites, WordPress or Webflow

  • Troubleshoot common website issues, including: Domain connection,publishing errors, broken pages and mobile responsiveness. 

  • GoHighLevel-Specific Support: CRM setup and configuration, automations, triggers, pipelines, calendars and API-related issues.

 

Required Qualifications (Non-Negotiable)

  • 2+ years hands-on experience with GoHighLevel or similar CRM (non-negotiable)

  • 2+ years hands-on website experience using builders such as WordPress, Webflow, GoHighLevel websites/funnels (non-negotiable)

  • 2+ years of experience in technical customer support OR supporting SaaS/web-based platforms

  • Strong understanding of:

    a)Websites + landing pages + forms (how they work, how they break)

    b)Basic domain/DNS concepts (connecting domains, common errors)

    c)Automations, workflows, and troubleshooting

  • Ability to explain technical concepts clearly to non-technical users

  • Strong written and verbal communication skills in English

  • Excellent problem-solving and critical-thinking ability

 

Required Skills & Tools

  • Strong proficiency with web-based software and dashboards

  • Ability to learn new systems quickly and troubleshoot independently

  • Excellent organization, prioritization, and time-management skills

  • Clear, structured written communication

  • High emotional intelligence and customer-focused mindset

  • Ability to document issues, steps, and resolutions accurately

 

Schedule & Pay

  • Full-time position; Monday–Friday 9:00am – 5:00pm PST

  • Fully remote role

  • Must work U.S. business hours

  • Competitive monthly pay: R18 000 – R21 500 (based on experience and skill)

  • Performance-based growth opportunities

 

System Requirements

  • Stable internet connection (minimum 20 Mbps)

  • Computer with 2.4 GHz processor or higher

  • Minimum 8 GB RAM

  • Windows 10+ or macOS

  • Headset with microphone

 

If you are a technically capable, detail-oriented support professional with real GoHighLevel experience and hands-on website builder experience (WordPress/Webflow/GoHighLevel websites), we would love to hear from you.