Digital Sales Representative

We are hiring a Digital Sales Representative for an automotive service company in the detailing and ceramic coating industry. This is a full-time remote role for a U.S.-based company. This role is ideal for someone who is tech-savvy, quick with digital communication, highly organized, and comfortable handling inbound leads primarily through messaging while also managing phone calls.

Key Responsibilities:

• Respond to inbound customer inquiries primarily through text messaging and digital communication channels

• Send pre-built service estimates and pricing templates to potential customers

• Guide customers through the process from initial inquiry to appointment booking

• Manage and organize leads within the company CRM system

• Follow established workflows and messaging templates to ensure consistent communication

• Respond quickly to incoming inquiries and maintain ongoing conversations with prospects

• Answer incoming phone calls when needed and collect customer information

• Provide basic service information and assist customers with booking appointments

• Maintain accurate records of customer interactions and updates in the CRM

• Collaborate with the internal team to ensure smooth scheduling and customer experience

• Monitor ongoing conversations with prospects who may take days or weeks to book services

Required Qualifications:

• 2+ years of experience in customer service, sales support, or appointment setting

• 2+ years experience in automotive services, detailing, or service-based businesses

• 2+ years experience using CRM or shop management platforms

• Strong written communication skills for text-based customer interactions

• Ability to follow established processes and workflows

• Strong multitasking and organization skills

• Ability to work independently in a remote environment

• Comfortable working with inbound leads and managing multiple conversations simultaneously

Preferred Qualifications:

• Familiarity with appointment scheduling and lead management processes

• Candidates who are highly tech-savvy and comfortable working with dual monitors and fast-paced digital environments

Required Skills & Tools:

• Shopmonkey or similar CRM / shop management software

• Text messaging and digital communication tools

• Google Workspace (Docs, Sheets, Gmail)

• Basic CRM management and lead tracking (GoHighLevel, or similar)

• Fast typing and efficient computer navigation

Schedule & Pay:

• Full-time position; U.S.-business hours in the Pacific Time Zone

• This is a fully remote job for a U.S.-based company

• Pay ranges from R14,000 to R18,000 per month.

• Annual raises, bonuses, confirmed holidays, and PTO.

System Requirements:

• Internet speed of at least 20 Mbps

• Computer with a 2.4 GHz processor or higher

• 8 GB of RAM or higher

• Windows 10 or newer, or Mac OS X 10.10 or newer

• HD 720p webcam

• Headset with a microphone

• Dual monitors

Benefits:

• Competitive pay rates

• The company provides a US phone number and business email address

• Enjoy the flexibility of working remotely, from home or any location of your choice

• Eliminating commute time

• Consistent work with the same clients, fostering long-term professional relationships

• Opportunities for career advancement, dependent on the client

• Stable work hours and consistent pay

• A supportive and inclusive work environment that values diversity and individual growth

If you are a motivated and tech-savvy communicator who enjoys helping customers and managing digital conversations in a fast-paced environment, we encourage you to apply and become part of a growing team.