CHERRY ASSISTANT JOBS

CRM & Development Operations Manager

Remote role for Cherry Assistant through Cherry Assistant.

PART TIMEAmericas (North, Central, South America)20 hrs/weekR7,000 - R8,000 per month

Job Description

What this role covers

We are hiring a CRM & Development Operations Manager to support a mission-driven, U.S.-based financial organization focused on advancing economic sovereignty and community-led development.

This is a fully remote role focused on CRM ownership, fundraising operations, and workflow coordination across donor and funder relationships.

The ideal candidate is highly detail-oriented, systems-driven, and proactive, with the ability to translate relationship activity into structured data, clear follow-ups, and actionable insights. This role requires strong organizational skills, CRM expertise, and the ability to support leadership with accurate, real-time information.

Key Responsibilities


Operations & CRM Management:

  • Own and manage the CRM system (Bloomerang) including data integrity and system structure.

  • Perform CRM cleanup, including data imports, field mapping, and record standardization.

  • Maintain accurate contact and organization records across all stakeholders.

  • Ensure consistent CRM hygiene and data accuracy.

  • Capture and log meeting notes, interactions, and relationship insights into the CRM.

  • Create and manage follow-up tasks based on meetings and communications.

  • Maintain donor and funder records, ensuring all activity is up to date.

  • Handle data entry, system updates, and administrative CRM tasks.

Fundraising & Pipeline Operations:

  • Manage and update donor and funder pipeline stages.

  • Track relationship progress and ensure timely follow-ups.

  • Support fundraising workflows and operational processes.

  • Build and maintain structured views of all active opportunities.

  • Assist leadership in prioritizing outreach and engagement efforts.

Reporting & Dashboarding:

  • Prepare a weekly fundraising dashboard for leadership.

  • Track pipeline health, engagement activity, and key metrics.

  • Provide visibility into relationship status and fundraising progress.

  • Identify gaps, delays, or inconsistencies in data and reporting.

Campaign & Engagement Support:

  • Segment CRM lists for:

    • Fundraising campaigns

    • Donor updates

    • Events

    • Stewardship initiatives

  • Support acknowledgment workflows and communication tracking.

  • Ensure consistent follow-through on donor and funder engagement.

General Operations Support:

  • Support leadership by reducing manual tracking and follow-up work.

  • Ensure all relationship activity is captured and actionable.

  • Maintain structured systems that enable efficient decision-making.

  • Handle ad-hoc operational and administrative tasks.

Required Qualifications:

  • 3+ years of experience in CRM management, operations, or administrative coordination.

  • Strong experience with CRM systems (nonprofit or donor CRM experience preferred).

  • High attention to detail, especially with data accuracy and tracking.

  • Ability to translate unstructured information (e.g., meetings) into organized systems.

  • Strong organizational and time management skills.

  • Comfortable working closely with leadership and managing sensitive information.

  • Ability to work independently in a remote environment.

Preferred Qualifications:

  • Experience with Bloomerang or similar donor management platforms.

  • Background in nonprofit, fundraising, or development operations.

  • Experience supporting fundraising teams or donor pipelines.

  • Familiarity with reporting, dashboards, or data tracking systems.

  • Exposure to mission-driven, impact, or community-focused organizations.

Required Skills & Tools:

  • CRM platforms (Bloomerang or similar).

  • Google Workspace (Docs, Sheets, Drive, Calendar).

  • Data management and reporting tools.

  • Strong written communication and documentation skills.

  • High attention to detail and organizational ability.

Schedule & Pay:

  • 3-month project role; Monday - Friday EST.

  • Fully remote role for a U.S.-based company

  • Pay ranges from R7,000 - R8,000 p/m.

  • Annual raises and confirmed holidays.

System Requirements:

  • Internet speed of at least 20 Mbps

  • Computer with a 2.4 GHz processor or higher

  • 8 GB of RAM or higher

  • Windows 10 or newer, or Mac OS X 10.10 or newer

  • HD 720p webcam

  • Headset with a microphone

Benefits:

  • Competitive pay rates.

  • Remote work flexibility - from home or any location of your choice.

  • Elimination of commute time.

  • Stable work hours and consistent pay.

  • Supportive and inclusive environment that values diversity and growth.

If you are a detail focused CRM operator with experience in data migration, apply to join the team!