Assistant Property Manager

We are hiring an Assistant Property Manager for a property maintenance and home services company in the property management industry. This is a full-time remote role for a U.S.-based client that manages residential and commercial maintenance services.

The ideal candidate is highly responsive, organized, and process-oriented, with experience in high-ticket sales environments, CRM management, and operational support.

Key Responsibilities:

• Serve as the primary point of contact for customers via phone, email, and messaging platforms.

• Prepare and deliver service estimates/quotes using predefined templates and service pricing tools.

• Generate invoices; ensure accurate job costing and timely follow-ups on payments.

• Schedule, dispatch, and coordinate maintenance technicians based on job priority, location, skill set, and availability.

• Communicate daily with field staff to confirm appointments, relay updates, and resolve scheduling issues.

• Track job status, update records/notes, and ensure data accuracy across systems.

• Escalate urgent requests, emergencies, or customer issues and coordinate resolutions.

• Maintain customer satisfaction by handling inquiries and complaints professionally and empathetically.

• Support operational reporting, data entry, and administrative coordination as needed.

• Provide after-service follow-ups and gather feedback to improve customer experience.

• Assist with financials, reporting and attending board meetings.

• Managing Leads / Closing Deals: Handle inbound and outbound leads, qualify opportunities, and convert them into scheduled jobs

• Upselling Services: Identify opportunities to upsell additional services during calls, and follow-ups maximize revenue.

Required Qualifications:

• 2+ years of experience in property maintenance, real estate, home services, or facilities management with a strong sales component.

• 2+ years of experience upselling services or products to customers in a service-based environment.

• Strong customer relationship management skills; able to maintain professional communication via phone, email, and messaging platforms.

• Basic accounting knowledge.

• 1+ years of experience with CRM systems (e.g. HubSpot, Zoho).

• 1+ years of experience with VoIP, OpenPhone etc.

• Experience managing schedules, dispatching staff/technicians, and coordinating operational tasks in a fast-paced environment.

• High attention to detail with an ability to follow established workflows and SOPs.

Preferred Qualifications:

• Experience with estimating tools (e.g., Homewyse)

• Familiarity with US marketplaces and lead platforms, including reputation management.

Required Skills & Tools:

• QuickBooks Online (invoicing, payments)

• Field service software (Housecall Pro or similar)

• Thumbtack, Angi (Angie's List), and related lead platforms

• Google Workspace (Gmail, Calendar, Sheets/Docs)

• CRM or job management system proficiency

• VoIP phone systems (e.g., RingCentral, Nextiva) and call/text handling

Schedule & Pay:

• Full-time position; Monday to Friday, 9:00 a.m. – 5:00 p.m. Eastern Time; occasional pre-scheduled Saturday coverage as needed

• Fully remote role for a U.S.-based client

• Salary of R14,000 - R18,000 / ₹70,000 - ₹85.671,48 per/month

• Includes onboarding/training, clear SOPs, and growth potential based on performance

System Requirements:

• Internet speed of at least 20 Mbps upload and download

• Computer with a 2.4 GHz processor or higher

• 8 GB of RAM or higher

• Windows 10 or newer, or Mac OS X 10.10 or newer

• HD 720p webcam

• Headset with microphone

Benefits:

• Competitive pay rates with commission incentives

• Consistent hours and predictable workload

• Fully remote work with long-term potential

• Direct collaboration with the client's maintenance operations team, making a real impact

• Supportive and inclusive work environment

• Opportunity to grow alongside a scaling property maintenance program

If you’re proactive, customer-focused, and motivated by results, this role offers the chance to grow your skills, drive revenue, and be part of a supportive, remote team.