CHERRY ASSISTANT JOBS

Remote Service Coordinator

Remote role for Cherry Assistant through Cherry Assistant.

FULL TIMEOceania (Australia, New Zealand, Pacific Islands)40 hrs/weekR12,000 - R15,000 per month

Job Description

What this role covers

We are hiring a Remote Service Coordinator for an NDIS-registered provider in the healthcare and disability services industry. This is a full-time remote position for an Australian-based company.

This role provides end-to-end administrative and operational support to the Service Manager and leadership team, ensuring smooth operations, compliance with NDIS standards, efficient HR and payroll processes, invoicing, and lead management.

Key Responsibilities:

Administrative and Operational Support

  • Provide daily admin support to Service Manager and local team

  • Maintain participant and staff records

  • Prepare reports and documents

  • Coordinate schedules and meetings

HR Administration

  • Assist onboarding, contracts, compliance tracking

  • Track compliance requirements (training, certifications, expiry dates)

  • Maintain staff files and credentials

  • Support recruitment and interview coordination

Compliance, Quality and Administration

  • Monitor NDIS compliance requirements

  • Ensure documentation (incidents, notes, risk assessments) is up to date

  • Support audits and quality checks

Lead Management and Intake Support

  • Respond to inbound enquiries (phone, email, online platforms)

  • Conduct outbound calls to potential clients and stakeholders

  • Build rapport and clearly explain services

  • Convert enquiries into scheduled viewings, meetings, or service intake

  • Maintain lead tracking systems and follow-ups

Payroll and Timesheet Administration

  • Review staff timesheets for accuracy and completeness

  • Cross-check against rosters and allocations

  • Assist payroll processing using accounting software (e.g. Xero or similar)

  • Identify discrepancies and escalate where required

Invoicing and Financial Administration

  • Generate and send invoices to relevant stakeholders

  • Track payments and maintain accurate financial records

  • Reconcile services delivered against invoicing

  • Support financial reporting as required

Required Qualifications:

  • Minimum 3 years’ experience in administration, operations, payroll, or coordination roles

  • Experience in healthcare, compliance, payroll, or regulated industries

  • Ability to work during Australian business hours (or significant overlap)

  • Strong written and verbal English communication skills

  • Ability to handle phone-based interactions confidently

  • Ability to respond quickly and work in real-time with onshore teams

Preferred Qualifications:

  • Qualification in Business Administration, HR, Accounting, or related field

  • Experience supporting international clients (Australia, UK, or US)

Required Skills & Tools:

  • Strong experience with accounting software (Xero, Quickbooks or similar)

  • Experience with CRM or rostering systems (e.g. ShiftCare or similar)

  • Advanced Microsoft Office skills (Excel for tracking and reconciliation)

  • Ability to work in a remote environment

Schedule & Pay:

  • Full-time position; 40 hours per week, Monday to Friday

  • Working hours aligned with Australian working hours (approximately 9am–5pm Australian time)

  • This is a fully remote role for an Australian-based company

  • Pay ranges from R12 000 - R15 000, depending on experience and skill

  • Includes opportunities for annual raises, performance bonuses, and paid time off aligned with company policy

System Requirements:

  • Internet speed of at least 20 Mbps

  • Computer with a 2.4 GHz processor or higher

  • 8 GB of RAM or higher

  • Windows 10 or newer, or Mac OS X 10.10 or newer

  • HD 720p webcam

  • Headset with a microphone

Benefits:

  • Competitive pay rates

  • The flexibility of working remotely, from home or any location of your choice

  • Elimination of commute time

  • Stable work hours and reliable pay

  • Exposure to operations, HR, compliance, and finance functions

  • Opportunity to work within a global organization committed to advancing your career and professional development.

If you have experience working in healthcare administration or a similar environment and love working in operational support functions, we'd love to hear from you! This is an excellent opportunity to grow within the international healthcare space while working alongside a growing organization in a fully remote setting.