Medical Virtual Assistant

We are hiring a Medical Virtual Assistant (Mental Health) for a multi-provider group practice in the Healthcare (Behavioral/Mental Health) industry. This is a Full-Time remote role for a Tennessee, USA based client. The role is focused on virtual front-desk check-ins, US insurance verification, claims submission, and AR follow-up while supporting day-to-day patient and provider needs. The ideal candidate is detail-oriented, empathetic, insurance-savvy, an excellent communicator, highly reliable, and comfortable working evening hours in Eastern Time.

Key Responsibilities

Patient & Front-Facing Support

• Conduct virtual patient check-ins via video/screen during overlapping and evening hours

• Serve as a professional, patient-facing point of contact for a mental health practice

• Communicate clearly, empathetically, and professionally while adhering to HIPAA standards

Insurance & Billing Support

• Verify insurance eligibility and benefits using insurance cards and payer systems

• Submit insurance claims accurately and in a timely manner

• Follow up on claims with insurance companies to track status and resolve issues

• Identify and address rejected, delayed, or incomplete claims

• Work confidently with US insurance terminology, carriers, and workflows

Administrative & Back-Office Support

• Perform general administrative tasks to support a 15-provider group practice

• Accurately enter and maintain insurance and billing information within the EMR

• Maintain organized, compliant records related to insurance and billing processes

Required Qualifications

• 2+ years of hands-on experience in U.S. healthcare administration, medical billing, or revenue cycle management, with direct exposure to insurance-driven workflows (mental/behavioral health experience strongly preferred)

• 2+ years of proven experience performing U.S. insurance eligibility and benefits verification, including mental health benefits, authorizations, copays, deductibles, and out-of-network considerations

• 2+ years of experience preparing, submitting, and tracking professional insurance claims through payer portals and/or clearinghouses, ensuring accuracy and timely submission

• 2+ years of consistent use of EMR/EHR systems to document patient demographics, insurance details, clinical/billing notes, and front-desk check-in activity with high accuracy

• 2+ years of experience communicating professionally with patients, providers, and insurance representatives, demonstrating empathy, clarity, and confidence—especially in sensitive mental health contexts

• Strong written and spoken English proficiency, supported by 2+ years of professional experience in documentation, insurance correspondence, and patient communication

• 2+ years of experience managing accounts receivable, including follow-up on denied, rejected, or aging claims, resolution of discrepancies, and escalation when required

Preferred Qualifications

• Experience supporting a mental health or behavioral health practice

• Prior experience working with multi-provider group practices

• Familiarity with evening or extended-hour healthcare operations

Schedule & Pay:

• Full-time: R14,000-R19,000 per month (South African Rand)

• Fully remote role for a US based client

• Includes structured onboarding with clear SOPs, growth potential to full-time, and long-term stability

• Full-time schedule (Monday–Friday, 12:00 pm–8:00 pm Eastern Time)

If you are a detail-oriented, empathetic, and insurance-savvy professional looking to support a growing mental health practice, we would love to hear from you.