Maintenance Coordinator

We are hiring a Maintenance Coordinator for a home services company in the property maintenance and repair industry. This is a part-time transitioning to full-time remote role for a USA–based company. This role is ideal for someone who is highly organized, proactive, customer-focused, and experienced in coordinating service jobs while managing multiple priorities in a fast-paced environment.

Key Responsibilities:

Actively follow up on leads received through Thumbtack and convert them into booked jobs

Respond promptly to new inquiries, providing accurate quotes and scheduling availability

Schedule, dispatch, and manage maintenance jobs using Housecall Pro

Coordinate daily activities of field technicians, ensuring optimal routing and time management

Monitor job progress in real-time and adjust schedules as needed

Serve as the primary communication link between clients, technicians, and management

Create, update, and close work orders within the system

Follow up on outstanding payments and ensure timely collection of invoices

Maintain accurate job records, invoices, and customer information

Assist with quoting, invoicing, and payment tracking through the platform

Follow up with customers after service completion to ensure satisfaction

Encourage satisfied customers to leave reviews on Google

Handle customer feedback, complaints, and service recovery professionally

Ensure all service requests are handled promptly and efficiently

Required Qualifications:

3+ years of proven experience in a coordination, scheduling, or administrative role (preferably in maintenance, home services, or similar industries)

2+ years of customer service experience with a problem-solving mindset

1+ experience using job management or CRM systems (e.g., Housecall Pro)

1 + years of experience working remotely and independently

Strong organizational and time management skills

Excellent written and verbal communication skills

Ability to multitask and manage competing priorities

Preferred Qualifications:

Familiarity with lead generation platforms such as Thumbtack

Basic knowledge of invoicing, billing, and payment follow-ups

Experience coordinating field teams or technicians

Required Skills & Tools:

Housecall Pro (or similar job management software)

Thumbtack (or similar lead platforms)

Google Workspace (Gmail, Google Sheets, Google Docs)

CRM systems

Strong administrative and coordination skills

Schedule & Pay:

Part-time (20 hours per week) transitioning to full-time (40 hours per week); Michigan business hours in the Eastern Time Zone

This is a fully remote job for a USA-based company

Pay ranges from R6000 to R7500 per month, depending on experience and skill

Annual raises, bonuses, and confirmed holiday PTO

System Requirements:

Internet speed of at least 25 Mbps

Computer with a 2.4 GHz processor or higher

8 GB of RAM or higher

Windows 10 or newer, or Mac OS X 10.10 or newer

HD 720p webcam

Headset with a microphone

Benefits:

Competitive pay rates

The company provides a US phone number and business email address

Enjoy the flexibility of working remotely, from home or any location of your choice

Eliminate commute time

Consistent work with the same clients, fostering long-term professional relationships

Opportunities for career advancement, dependent on the client

Stable work hours and consistent pay

A supportive and inclusive work environment that values diversity and individual growth

Closing Statement:
If you are a detail-oriented and proactive professional who thrives in a fast-paced, customer-focused environment, we would love to hear from you. Join a growing team where your coordination skills and initiative will make a real impact on daily operations and customer satisfaction.