CHERRY ASSISTANT JOBS

E-commerce Customer Support Assistant

Remote role for Cherry Assistant through Cherry Assistant.

FULL TIMEAmericas (North, Central, South America)40 hrs/weekR13700-R16500/ ₱50,000 - ₱60,000 per month

Job Description

What this role covers

We are hiring a E-commerce Customer Support Assistant for a high-growth e-commerce company in the automotive aftermarket industry. This is a full-time remote role for a US-based company. This role is ideal for someone who is technically savvy, detail-oriented, and has a background in Shopify operations, specifically within the automotive or parts sector.

Key Responsibilities:

  • Customer Communication: Manage high-volume email inquiries via Zendesk with a friendly, professional tone.

  • Order Management: Process refunds, replacements, and returns in Shopify; submit orders to various vendors (Adro, EOS, etc.) and track their status.

  • Inventory & Logistics: Perform supplier inventory check-ins, track dropship vs. custom retrofit timelines, and ensure accurate stock tracking.

  • Warranty Coordination: Facilitate the warranty process between customers and manufacturers (e.g., Remaban) using WhatsApp and internal Google Sheets.

  • Technical Support: Provide basic guidance on product compatibility, installation pricing, and specialized BMW/Porsche coding requirements.

  • Reporting: Generate daily status reports including ticket volume, resolution rates, and sentiment analysis for Senior Management.

Required Qualifications:

  • Shopify Operations: Proven experience navigating Shopify (orders, refunds, product organization, and timeline comments).

  • Zendesk Proficiency: Experience managing tickets, applying macros, and tagging inquiries for proper workflow.

  • E-commerce Background: Previous experience in a support role for an online retail platform.

  • Reporting Skills: Ability to summarize data and escalate notable issues to management via Slack or Zendesk.

Preferred Qualifications:

  • Automotive Knowledge: Familiarity with car parts, specifically lighting (Retrofits, DRLs, PDLS) and BMW/Porsche models.

  • Vendor Liaison Experience: Experience communicating with international suppliers via Email and WhatsApp.

  • Technical Writing: Ability to follow and contribute to Standard Operating Procedures (SOPs).

Required Skills & Tools:

  • Shopify (Admin & Order Management)

  • Zendesk (Ticketing & Macros)

  • Google Suite (Docs, Sheets, Drive)

  • Slack (Team communication)

  • WhatsApp (Vendor communication)

Schedule & Pay:

  • Full-Time position; 40 hours per week; Monday to Friday, 9 AM to 5 PM PST (US Time Zone).

  • This is a fully remote job for a US-based company

  • Pay ranges from ₱50,000 - ₱60,000 per month (Philippines) or R13,700 - R16,500 per month (South Africa)

  • Includes onboarding support, training resources, and growth potential with a long-term engagement

System Requirements:

  • Internet speed of at least 20 Mbps

  • Computer with a 2.4 GHz processor or higher

  • 8 GB of RAM or higher

  • Windows 10 or newer, or Mac OS X 10.10 or newer

  • HD 720p webcam

  • Headset with a microphone

Benefits:

  • Competitive pay rates.

  • The company provides a US phone number and business email address.

  • Enjoy the flexibility of working remotely from any location of your choice.

  • Eliminating commute time.

  • Consistent work with the same clients, fostering long-term professional relationships.

  • Opportunities for career advancement and professional growth.

  • Stable work hours and consistent pay.

  • A supportive and inclusive work environment that values diversity.

We are seeking a dedicated professional who thrives in a fast-paced environment and is passionate about delivering high-quality support to the automotive community. If you are an organized problem-solver with a strong technical background in Shopify and Zendesk, we encourage you to apply and grow your career with our dynamic team.